Community Leasing & Resident Experience Specialist

Asset Living; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

401K with employer matching

Bonuses and commissions

Paid sick days

Job summary

Asset Living is seeking a Community Assistant in Orlando to manage leasing, marketing, and positive resident relations for a property. The role requires daily onsite presence and effective handling of tours, leads, and lease signings.

The position involves aggressive leasing activities, resident satisfaction focus, and coordination of retention programs. A high school diploma and basic computer skills are required; the company offers a comprehensive benefits package and a full-time schedule.

Qualifications

• High School Diploma or Equivalent.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.
• Ability to understand and perform all on-site software functions; basic computer skills required.

Responsibilities

• Property Leasing and Administration
• Regular/daily onsite attendance is required
• Effectively show, lease, and move in prospective residents; greet, qualify, tour community, and sign a lease.
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.
• Completes all leasing paperwork needed prior to move-in
• Assisting with lease audits, walking units, and turn process.
• Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.
• Perform various administrative tasks as needed
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Contribute to the general upkeep and cleaning of office, common areas, and model.
• Marketing & Outreach
• Assist in implementing annual marketing plan outreach
• Review and assist in completing market surveys/analysis on a continual basis to generate ideas and formulate plans.
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.
• Customer & Resident Relations
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Projects a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that immediate supervisor delegates

Skills

Leasing

Customer service

On-site software

Fair Housing laws

OSHA requirements

Education

High School Diploma or Equivalent

Job description

Asset Living is seeking a Community Assistant in Orlando to manage leasing, marketing, and positive resident relations for a property. The role requires daily onsite presence and effective handling of tours, leads, and lease signings.

The position involves aggressive leasing activities, resident satisfaction focus, and coordination of retention programs. A high school diploma and basic computer skills are required; the company offers a comprehensive benefits package and a full-time schedule.