Community Insurance Advisor | CSR & Sales (Flexible, Training)

Tom Pelham - State Farm Insurance Agent; Ann Arbor (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Tom Pelham - State Farm Agent in Ann Arbor is seeking a Customer Service and Sales Representative. You will be the welcoming voice on the phone and the friendly face at the door, helping neighbors understand and protect what matters most to them.

In this role you will build long-term client relationships, guide clients through life changes, and respond to billing, policy, and claims questions with patience and care. This office-style position values teamwork, learning, and community involvement.

Qualifications

• Experience in customer-facing roles in retail, hospitality, or office settings.
• Clear and kind communication skills with diverse communities.
• Reliable and organized approach to daily tasks and follow-ups.
• Strong work ethic and willingness to learn.
• Familiarity with State Farm systems is helpful but not required.

Responsibilities

• Connect with our neighbours in Ann Arbor to help them understand how our insurance products can protect their families and assets.
• Guide current clients through changes in their lives, ensuring their coverage keeps up with their needs.
• Answer questions about billing, policy details, and claims with a patient and helpful demeanour.
• Identify gaps in coverage and suggest solutions that give our clients genuine peace of mind.
• Maintain accurate client records and ensure every interaction is documented with care.
• Participate in team meetings to share ideas and brainstorm ways we can better serve our community.

Skills

Customer service mindset

Effective communication

Problem-solving

Organized & reliable

Willingness to learn

Tools

State Farm systems

Job description

Tom Pelham - State Farm Agent in Ann Arbor is seeking a Customer Service and Sales Representative. You will be the welcoming voice on the phone and the friendly face at the door, helping neighbors understand and protect what matters most to them.

In this role you will build long-term client relationships, guide clients through life changes, and respond to billing, policy, and claims questions with patience and care. This office-style position values teamwork, learning, and community involvement.