Community Impact & Resident Services Coordinator

Homeport; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Homeport is seeking a Resident Services Coordinator to provide direct support to households in Homeport units and developments, helping residents identify community resources to improve financial, physical, and mental health. The role offers ongoing information, support, and referrals to assist with decision making, goal setting, and overall stability.

You will work with Property Managers and community agencies, maintain records, and contribute to programs that reduce turnover while supporting

Qualifications

• Experience counseling clients from diverse backgrounds.
• Ability to work collaboratively across organizations.
• Strong communication, professional and personable interaction with coworkers, partners and vendors.
• Demonstrated ownership of department and organizational goals with a customer-service orientation.
• Solid interpersonal skills and self-awareness.
• Demonstrated use of analytical skills.

Responsibilities

• Serves as coordinator for Homeport residents and community direct services agencies.
• Serves as a resource to Property Managers and residents regarding social service agencies.
• Maintains knowledge of industry trends and best practices to support community stability.
• Participates in and supports community programs.
• Develops and implements programs to lower resident turnover.
• Promotes resident participation in Homeport’s Financial Capabilities programs.
• Maintains records of service delivery and prepares monthly statistical reports.
• Serves as a supervisor for Social Work interns.
• Meets with residents to identify community resources and develop individual goal plans.
• Maintains knowledge of local agencies and resources to link residents to services.
• Completes required documentation and reviews with the Program Manager.
• Meets with property managers to troubleshoot issues and resolve them.
• Collaborates with Homeport staff to achieve departmental goals.
• Supports annual revenue and expense goals and contributes to an engaging work environment.

Skills

Interpersonal skills

Negotiation skills

Analytical skills

Microsoft Office

Driving license

Education

Bachelor's degree in Social Work or related field

Graduate degree preferred

Job description

Homeport is seeking a Resident Services Coordinator to provide direct support to households in Homeport units and developments, helping residents identify community resources to improve financial, physical, and mental health. The role offers ongoing information, support, and referrals to assist with decision making, goal setting, and overall stability.

You will work with Property Managers and community agencies, maintain records, and contribute to programs that reduce turnover while supporting