Service Coordintor

Homeport; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Homeport is seeking a Resident Services Coordinator to provide direct support to households in Homeport units and developments, helping residents identify community resources to improve financial, physical, and mental health. The role offers ongoing information, support, and referrals to assist with decision making, goal setting, and overall stability.

You will work with Property Managers and community agencies, maintain records, and contribute to programs that reduce turnover while supporting

Qualifications

• Experience counseling clients from diverse backgrounds.
• Ability to work collaboratively across organizations.
• Strong communication, professional and personable interaction with coworkers, partners and vendors.
• Demonstrated ownership of department and organizational goals with a customer-service orientation.
• Solid interpersonal skills and self-awareness.
• Demonstrated use of analytical skills.

Responsibilities

• Serves as coordinator for Homeport residents and community direct services agencies.
• Serves as a resource to Property Managers and residents regarding social service agencies.
• Maintains knowledge of industry trends and best practices to support community stability.
• Participates in and supports community programs.
• Develops and implements programs to lower resident turnover.
• Promotes resident participation in Homeport’s Financial Capabilities programs.
• Maintains records of service delivery and prepares monthly statistical reports.
• Serves as a supervisor for Social Work interns.
• Meets with residents to identify community resources and develop individual goal plans.
• Maintains knowledge of local agencies and resources to link residents to services.
• Completes required documentation and reviews with the Program Manager.
• Meets with property managers to troubleshoot issues and resolve them.
• Collaborates with Homeport staff to achieve departmental goals.
• Supports annual revenue and expense goals and contributes to an engaging work environment.

Skills

Interpersonal skills

Negotiation skills

Analytical skills

Microsoft Office

Driving license

Education

Bachelor's degree in Social Work or related field

Graduate degree preferred

Job description

A key function of this role is to provide direct support to households residing in Homeport units or Homeport developments. This role assists residents in identifying resources in the community to improve all aspects of their financial, physical and mental health. This role provides on-going information, support and referrals to households to assist households in decision making, goal setting and achieving overall stability.

Duties and responsibilities

• Serves as coordinator for Homeport residents and community direct services agencies.
• Serves as a resource to Property Managers and residents regarding social service agencies.
• Maintains current knowledge of industry trends and best practices to develop and implement practices that support community stability.
• Participates and supports community programs.
• Develops and implements programs to lower resident turnover.
• Promotes resident participation in Homeport’s Financial Capabilities programs.
• Maintains records of service delivery and prepares monthly statistical report.
• Serve as a task instructor for Social Work interns.
• Meets with individual residents and assists in the identification of community resources to address specific needs and issues and assists in the development of individual goal plans.
• Maintains knowledge base of social service agencies, small businesses, government agencies and faith-based organizations within the geographical region to effectively link residents to resources.
• Complete all required documentation (reports, case notes, etc.) and review with the Program Manager.
• Meets with property managers to troubleshoot resident issues and assist in resolution.
• Assists Homeport in determining appropriate resolution to resident problems and issues if requested.
• Participates in community outreach events for Resident Services.
• Collaborate with other Homeport staff to accomplish departmental goals.
• Supports the obtainment of the annual departmental and organizational revenue and expense goals
• Support and contributes to an engaging work environment

Qualifications

Education and Experience

Required Bachelor’s degree in Social Work, or a related field, from an accredited school. Prefer Graduate degree.

• Prior experience counseling clients from diverse backgrounds and issues.
• Displays versatility in securing a diverse network of community and resident relationships that are supportive of Homeport’s goals and mission
• Ability to work collaboratively and effectively in cross-cultural settings and with a wide variety of organizations
• Ability to meet deadlines; work well under pressure; and communicate clearly, professionally, and personably with co-workers, customers, partners and vendors
• Demonstrated ownership of and accountability for achieving departmental and organizational goals while demonstrating a team and customer service-oriented approach
• Solid interpersonal skills and self-awareness
• Strong interpersonal and negotiation skills
• Demonstrated use of analytical skills
• Solid ability to engage in independent field work and work collaboratively across Homeport departments
• Strong time management and organizational skills
• Proficient in using Microsoft Office tools
• Holds and maintains Ohio driver’s license and maintains a good driving record

Licensing and/or Certification Requirements:

Social Work License preferred

Homeport Behaviors and Values:

• Supports Homeport’s mission of creating strong communities by developing quality, affordable homes on a cornerstone of dignity, security and opportunity.

Homeport’s Core Values Are:

• Trust
• Accountability
• Unity
• Quality

Tools and Equipment

Personal computer and office equipment will be used daily.

Physical requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally accessibility via cell phone may be required.There may be occasional travel on company and/or personal time as well as work at various locations. This position requires a reliable, personal means of transportation. This individual in this position must hold and maintain Ohio driver’s license with an acceptable driving record.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.