Community Housing Navigator

BENTON TOWNSHIP HOUSING COMMISSION; Benton Harbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Benton Township Housing Commission in Benton Harbor, MI is seeking a dedicated Housing Assistant to support residents in finding safe, stable, and affordable housing. You will help applicants complete housing applications, perform eligibility screenings, and enroll participants in programs.

In this role, you will maintain accurate resident files, respond to inquiries, support inspections, lease signings, and coordinate with social service partners to connect residents with needed resources,

Qualifications

• High school diploma or GED required; associate's or bachelor's degree in social services, public administration, or related field preferred
• Prior experience in housing, property management, social services, or public sector administration
• Knowledge of HUD programs, Section 8/Housing Choice Voucher, or public housing regulations is a plus
• Strong organizational skills with attention to detail and accuracy in recordkeeping
• Excellent interpersonal and communication skills with a customer-service mindset
• Proficiency in Microsoft Office Suite and ability to learn housing management software
• Ability to handle sensitive information with confidentiality and professionalism

Responsibilities

• Assist applicants and residents with housing applications, eligibility screenings, and program enrollment
• Maintain accurate and up-to-date resident files, records, and housing databases
• Respond to resident inquiries, complaints, and service requests in a timely and professional manner
• Support housing inspections, lease signings, and unit turnover processes
• Coordinate with social service agencies and community partners to connect residents with supportive resources
• Process rent payments, track accounts, and assist with financial reporting tasks
• Ensure compliance with HUD regulations, fair housing laws, and commission policies

Skills

Interpersonal skills

Strong organizational skills

Customer-service mindset

Microsoft Office Suite

Housing management software

HUD programs knowledge

Education

High school diploma or GED

Associate's or Bachelor's in social services/public administration

Tools

Microsoft Office Suite

Housing management software

Job description

Benton Township Housing Commission in Benton Harbor, MI is seeking a dedicated Housing Assistant to support residents in finding safe, stable, and affordable housing. You will help applicants complete housing applications, perform eligibility screenings, and enroll participants in programs.

In this role, you will maintain accurate resident files, respond to inquiries, support inspections, lease signings, and coordinate with social service partners to connect residents with needed resources,