Housing Specialist Vacancy

Michigan Chapter of N.A.H.R.O.; Michigan; On-site; USD 34,278 - 36,420; Full time

Benefits offered by this job

Avantages sociaux complets

Plan de retraite

Job summary

La Commission du Logement de Détroit recrute trois postes de Housing Specialist pour soutenir les programmes Section 8. Ce rôle implique la gestion des demandes, la communication avec les parties prenantes et le respect des réglementations HUD. Les candidats doivent avoir un diplôme associé et une expérience pertinente.

Qualifications

• Expérience de deux ans en gestion de propriétés ou domaine connexe.
• Certificat en HCV et calcul des loyers requis dans les six mois suivant l'embauche.
• Bilingue est un plus.

Responsibilities

• Gérer les recertifications et coordonner avec les propriétaires.
• Traiter les demandes et gérer les listes d'attente.
• Fournir un excellent service client par téléphone et par e-mail.

Skills

Communication

Organisation

Négociation

Résolution de conflits

Education

Associates degree

High school diploma

Tools

Yardi

Job description

The Detroit Housing Commission is posting three (3) Housing Specialist positions. Below is an abbreviated summary of the position, including knowledge, skills, abilities, and qualifications.

Position Title: Housing Specialist

FLSA: Non-Exempt

Reports To: Director of Assisted Housing or Manager/Supervisor Designee

Department: Assisted Housing

General Summary

This position provides operational support for the Detroit Housing Commission’s Section 8 programs, assisting with application processing, waiting list management, portability, intake, and recertification duties. It involves communication with property owners and management companies and is performed under supervision.

Essential Job Functions

• Handle recertifications, notify participants and landlords, verify information, calculate rent shares, and process related data.
• Initiate voucher and HAP contract terminations for non-compliance, and prepare cases for hearings.
• Draft correspondence using standard forms and communicate with various stakeholders to explain program requirements, negotiate rents, verify income, and resolve issues.
• Provide excellent customer service via email, phone, and mail, and process incoming correspondence.
• Utilize office software and Yardi for recordkeeping, reporting, and data entry.
• Maintain participant and landlord files according to protocols, ensuring confidentiality and compliance with HUD and PII policies.
• Process applications, manage waiting lists, explain portability procedures, and assist with intake procedures.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Effective verbal and written communication skills with diverse populations.
• Organizational skills for document management and meeting deadlines.
• Negotiation and conflict resolution skills.
• Knowledge of HUD regulations, program guidelines, and local laws.
• Ability to operate standard office equipment and software.

Physical Effort and Working Conditions

Work is primarily in an office environment. Must be able to operate office machines, lift up to 10 pounds, and stand or walk as needed.

Other Requirements

Valid driver’s license, criminal background clearance, and drug screening are required. Bilingual skills are a plus.

Minimum Qualifications

Associates degree and two years’ experience in property management or related field preferred; HCVP experience is a plus. High school diploma with three years of housing management experience may be considered. Certification in HCV and rent calculation required within six months of hire, with a score of 80% or higher.

Salary

$34,278.40 - $36,420.80 plus full benefits and retirement plan.

Additional Information

Applicants must pass criminal, drug, and background checks. Fluency in a second language is desirable but not required.

How to Apply

Submit cover letter, resume, and voluntary self-identification forms to Venesta Jones at the Detroit Housing Commission, 1301 E. Jefferson, Detroit, MI 48207, or apply online at www.dhcmi.org under Careers.