Community Hospital Registration Associate - Revenue Cycle Patient Access

Penn State Health; Lancaster (Lancaster County); On-site; USD 32,000 - 40,000; Full time

Job summary

Penn State Health in Lancaster, PA seeks a Community Hospital Registration Associate to advance the revenue cycle by pre-registration and on-site registration across inpatient and outpatient services, including Emergency, Surgery, Radiology, Lab. You will verify insurance and benefits, ensure correct visit billing, and review regulatory requirements for admissions and day care.

You will be the first point of contact for patients, delivering empathetic, high-quality customer service.

Qualifications

• Six months minimum in a position in a customer service setting required
• Medical terminology and Revenue Cycle experience preferred
• Medical health insurance knowledge preferred
• Medical billing and coding preferred

Responsibilities

• Register patients in departments across the hospital and ensure accurate pre-registration and registration.
• Verify insurance coverage and benefit eligibility for inpatient and outpatient services.
• Review regulatory requirements for admissions, observations, surgical day care visits, ED visits and outpatient services.
• Deliver empathetic, high-quality customer service as the first point of contact at patient arrival.

Skills

Customer service

Medical terminology

Revenue Cycle knowledge

Medical billing knowledge

Education

High school diploma or equivalent

Job description

Community Hospital Registration Associate - Revenue Cycle Patient Access

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

SUMMARY OF POSITION:

The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit eligibility, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits and outpatient services performed in a hospital setting.

Registration Associates with Lancaster Medical Center are responsible for registering patients in different departments across the hospital including the Emergency Department, Surgery, Endoscopy, Radiology and the Laboratory. Our objective is to ensure that all staff members receive training across every department. Patient Access professionals hold the honor of being the initial point of contact for patients when they arrive at the hospital. With this responsibility comes the opportunity to deliver exceptional customer service within a clinical setting. It's immensely fulfilling to treat patients with respect, dignity, and kindness, especially when they are most vulnerable. Our team takes great pride in providing empathy and caring for patients in the registration process. Growth opportunities such as continuing your education or transferring to other career fields within Penn State Health are just some of the ways in which you’ll be supported as an employee!

MINIMUM QUALIFICATION(S):

• High school diploma or equivalent
• Six months minimum in a position in a customer service setting required

PREFERRED QUALIFICATION(S):

• Medical terminology and Revenue Cycle experience preferred
• Medical health insurance knowledge preferred
• Medical billing and coding preferred

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.