Community Health Worker III

Bay Area Community Health; Alameda, Santa Clara (CA, CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Bay Area Community Health seeks a Community Health Worker III to support patients across Alameda and Santa Clara Counties. The role encompasses outreach, care coordination, and linking patients to housing, food, transportation, and health services at multiple sites.

You will perform training, SDOH assessments, referrals, and HIPAA-compliant case management in collaboration with primary care teams. Travel between sites and some evenings/weekends are required.

Qualifications

• High school diploma or equivalent.
• 2-4 years of experience in a community-based health care service capacity preferred.
• AS/AA in health or related field preferred.
• Bilingual preferred.
• CHW Certification - Recertification and/or retraining process, as required.

Responsibilities

• Coordinate and deliver training for CHW I through CHW II.
• Schedule staff for other external or online training.
• Prepare and deliver presentations.
• Assess patient’s home living situation.
• Conduct housing and crisis assessments.
• Conduct SDOH assessments and provide resources as appropriate.
• Conduct intake assessment of clients referred for case management.
• Monitor, document, and report staff productivity through internal and external reports.
• Assist in monitoring of patient referrals.
• Utilize PDSA model for continuous process improvement.
• Develop and nurture collaborative relationships with community partners.
• Ensure compliance with health plan, county grant, or specific program requirements.
• Support patient engagement, linkage, coordination, monitoring, follow-up and advocacy.
• Promote integrated care among primary care providers and specialties.
• Perform general administration duties.
• Adhere to all HIPAA rules and regulations.
• Adhere to the policy and procedures of BACH.
• Assist with providing training and development to support staff.
• Respond to requests for information, researches, resolves complex problems, and prepares correspondence of a sensitive nature.
• Ensure program participant compliance with all applicable rules, regulations, standards, and policies and procedures.
• Develop and periodically update an inventory of available resources for patients.
• Establish a pool of partners and networks to access resources and programs for eligible patients.
• Work flexible hours, including some evenings and weekends.
• Travel to BACH locations and sites as assigned.

Skills

Bilingual

Education

High school diploma or equivalent

AS/AA in health or related field

Job description

Overall Summary:The Community Health Worker III (CHW III) at Bay Area Community Health will primarily work at serving and assisting our patients while located at different sites throughout the organization and community in both Alameda and Santa Clara Counties. CHW III will work at different capacities based on their assigned area of training and specialty. The CHW III will be a trusted member of the community, and actively participate as a liaison between primary care, specialties and resources available to BACH patients. Activities may include, but are not limited to, outreach, engagement, care coordination, case management, linkage of the patient with resources at BACH and in the community such as food, housing, financial and transportation assistance and linking the patient to brick and mortar sites.Essential Responsibilities:The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:CHW, I and II tasks, plus:Coordinate and deliver training for CHW I through CHW IISchedule staff for other external or online trainingPrepare and deliver presentationsAssess patient’s home living situationConduct housing and crisis assessments in various portals, as applicableConduct SDOH assessments and provide resources as appropriateConduct intake assessment of clients referred for case managementMonitor, document, and report staff productivity through internal and external reportsAssist in monitoring of patient referralsUtilize PDSA model for continuous process improvementDevelop and nurture collaborative relationships with community partnersEnsure compliance with health plan, county grant, or specific program requirementsSupport patient engagement, linkage, coordination, monitoring, follow-up and advocacyPromote integrated care among primary care providers and specialtiesPerform general administration dutiesAdhere to all HIPAA rules and regulationsAdhere to the policy and procedures of BACHConduct file reviews to maintain compliance of program.Assist with providing training and development to support staff in meeting their expectations.Respond to requests for information, researches, resolves complex problems, and prepares correspondence of a sensitive and/or confidential nature.Ensure program participant compliance with all applicable rules, regulations, standards, and policies and procedures.Develop and periodically update an inventory of available resources for patients.Establish a pool of partners and networks that would facilitate access to resources and programs for eligible patients.Work flexible hours, which includes some evenings and weekendsWork at any of BACH location, including clinics, mobiles, schools, homeless encampments, warming centers and patients’ homes, or patient appointments as assignedSecondary Responsibilities:Attends workshops, training, and meetings as needed, and as requestedAssists with mentoring, training, information and providing guidance to team members.Assists with the review, interpretation, determination of impact, and implementation of program regulation and services, and recommends improvements.Performs other duties as assigned by supervisorQualifications:Required Education, Experience, and Training:High school diploma or equivalent2-4 years of experience in a community-based health care service capacity preferredAS/AA in health or related field preferredBilingual preferredCEC Certification, if applicableCHW Certification - Recertification and/or retraining process, as requiredWork Conditions:Travel to other sites and/or locations required.Work outside in varying temperatures and work conditions.Prolonged periods of walking, standing or sitting.Physical Demands:This position requires:Sitting, walking, and standing in a typical medical/clinical office environment.Extended and/or prolonged periods of sitting, walking, or standing.Regular bending, stretching, and lifting up to 50 pounds.Regularly reaching with arms, climbing, balancing, stooping, kneeling, crouching, and crawling while performing job duties.Moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements such as typing.Traveling to work sites, including exposure to outside elements.Exposure to potentially dangerous materials, hazards, physical risks and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.Supervisory Responsibilities:None