Community Health Worker - Franklin

Insight Global; Dayton (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Insight Global is seeking a Community Health Worker to assist members in accessing healthcare and community resources. You will work across homes, clinics, and community settings, coordinating logistics and supporting care plans.

You will gather information for assessments, provide health education, and accompany members to appointments while maintaining strong relationships with families and the care team.

Qualifications

• High school diploma or GED required.
• Comfortable using Microsoft Office, Microsoft Teams, VPNs, mobile hotspots, electronic medical records, and other digital workplace tools.
• Valid driver's license, reliable vehicle, verifiable auto insurance, acceptable driving record.
• Ability and willingness to routinely travel.
• Knowledge of Medicaid, long-term care, waiver services, behavioral health, and social determinants of health.

Responsibilities

• Engage with members in a variety of settings: homes, hospitals, provider offices, community agencies, and via phone/electronic communication.
• Build professional, supportive relationships with members and families.
• Accompany members to medical appointments and social service visits as needed.
• Coordinate logistics that support care plan goals (transportation, reminders, childcare).
• Gather member information for assessments (demographics, eligibility, health status, stakeholder input).
• Assist with development and implementation of individualized care plans under the Case Manager.
• Identify and help address barriers to care and services.
• Connect members with community and social resources.
• Support and empower members to improve health, wellness, safety, and self-management.
• Provide health education materials as directed by the Case Manager or Team Lead.
• Monitor member concerns and document per Care Management guidelines.
• Collaborate with Case Managers and the ICT team.
• Identify opportunities to improve processes and the member experience.
• Travel regularly for member/provider/community visits.

Skills

Driving

Communication

Care coordination

Outreach

Medicaid knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

EMR systems

VPNs

Mobile hotspots

Job description

Job Description

The Community Health Worker (CHW) works as part of an interdisciplinary care team to help members access healthcare and community resources. This position works directly with members in their homes, healthcare facilities, provider offices, community agencies, and through phone or electronic communication.

The CHW helps identify barriers to care, coordinates services and logistics, gathers information for assessments and care plans, provides health education, and supports members in achieving their health and wellness goals.

Main Job Responsibilities

• Engage with members in a variety of settings, including:Members' homesHospitalsProvider officesCommunity agenciesPhone or electronic communication
• Build professional, supportive relationships with members and families
• Accompany members to medical appointments and social service visits when needed
• Coordinate logistics that support care plan goals, including:TransportationAppointment remindersChildcare arrangements
• Gather member information to support assessments, including:DemographicsEligibility and enrollment historyCurrent health statusInformation from members, families, providers, and other stakeholders
• Assist with the development and implementation of individualized care plans under the direction of the Case Manager
• Identify and help address barriers to care and services
• Connect members with appropriate community and social resources
• Support and empower members to improve their health, wellness, safety, and ability to manage their own care
• Provide health education and wellness materials as directed by the Case Manager or Team Lead
• Monitor member concerns and satisfaction and communicate issues to the appropriate team members
• Maintain accurate and timely documentation within Care Management guidelines
• Collaborate with Case Managers and other members of the interdisciplinary care team (ICT)
• Identify opportunities to improve processes and the overall member experience
• Regularly travel for member, provider, and community-based visits

Skills and Requirements

• High school diploma or GED required
• Comfortable using Microsoft Office, Microsoft Teams, virtual private networks (VPNs), mobile hotspots, electronic medical records, and other digital workplace tools.
• Valid driver's license
• Reliable vehicle
• Verifiable auto insurance
• Acceptable driving record
• Ability and willingness to routinely travel
• Comfortable conducting in-person visits in members' homes and community settings
• Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
• Knowledge of Medicaid, long-term care, waiver services, behavioral health, and social determinants of health.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].