Community Health Worker - Highland

Insight Global; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Insight Global is seeking a Community Health Worker to join an interdisciplinary care team. The CHW will work with members in homes, healthcare facilities, and community settings to overcome barriers to care, coordinate services, and support health goals.

The role involves gathering information for assessments, assisting with care plans, and delivering health education. Candidates should be able to travel regularly and maintain thorough documentation in Care Management systems.

Qualifications

• High school diploma or GED required.
• Comfortable using Microsoft Office and Microsoft Teams.
• Familiar with VPNs, mobile hotspots, EMRs, and other digital tools.
• Valid driver's license
• Reliable vehicle
• Verifiable auto insurance
• Acceptable driving record
• Ability and willingness to routinely travel
• Comfortable conducting in-person visits in members' homes and community settings
• Previous experience in community health work, peer support, outreach, social services, care coordination, or related roles
• Knowledge of Medicaid, long-term care, waiver services, behavioral health, and social determinants of health

Responsibilities

• Engage with members in homes, hospitals, provider offices, and community settings
• Build professional relationships with members and families
• Accompany members to medical appointments and social service visits when needed
• Coordinate logistics to support care plan goals, including transportation and reminders
• Gather member information to support assessments and care plans
• Assist with development and implementation of individualized care plans
• Identify and address barriers to care and services
• Connect members with community and social resources
• Provide health education and wellness materials as directed
• Monitor member concerns and satisfaction and communicate with the team
• Maintain accurate documentation within Care Management guidelines
• Collaborate with Case Managers and the interdisciplinary care team
• Identify opportunities to improve processes and member experience
• Regularly travel for member, provider, and community-based visits

Skills

Reliable transportation

Travel readiness

In-person home visits

Team collaboration

Electronic health records usage

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

VPNs

EMR (Electronic Medical Records)

Mobile hotspots

Job description

Job Description

The Community Health Worker (CHW) works as part of an interdisciplinary care team to help members access healthcare and community resources. This position works directly with members in their homes, healthcare facilities, provider offices, community agencies, and through phone or electronic communication.

The CHW helps identify barriers to care, coordinates services and logistics, gathers information for assessments and care plans, provides health education, and supports members in achieving their health and wellness goals.

Main Job Responsibilities

• Engage with members in a variety of settings, including:Members' homesHospitalsProvider officesCommunity agenciesPhone or electronic communication
• Build professional, supportive relationships with members and families
• Accompany members to medical appointments and social service visits when needed
• Coordinate logistics that support care plan goals, including:TransportationAppointment remindersChildcare arrangements
• Gather member information to support assessments, including:DemographicsEligibility and enrollment historyCurrent health statusInformation from members, families, providers, and other stakeholders
• Assist with the development and implementation of individualized care plans under the direction of the Case Manager
• Identify and help address barriers to care and services
• Connect members with appropriate community and social resources
• Support and empower members to improve their health, wellness, safety, and ability to manage their own care
• Provide health education and wellness materials as directed by the Case Manager or Team Lead
• Monitor member concerns and satisfaction and communicate issues to the appropriate team members
• Maintain accurate and timely documentation within Care Management guidelines
• Collaborate with Case Managers and other members of the interdisciplinary care team (ICT)
• Identify opportunities to improve processes and the overall member experience
• Regularly travel for member, provider, and community-based visits

Skills and Requirements

• High school diploma or GED required
• Comfortable using Microsoft Office, Microsoft Teams, virtual private networks (VPNs), mobile hotspots, electronic medical records, and other digital workplace tools.
• Valid driver's license
• Reliable vehicle
• Verifiable auto insurance
• Acceptable driving record
• Ability and willingness to routinely travel
• Comfortable conducting in-person visits in members' homes and community settings
• Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
• Knowledge of Medicaid, long-term care, waiver services, behavioral health, and social determinants of health.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].