Community Health Worker & Care Team Navigator

Baystate Health; Springfield (MA); On-site; USD 27,000 - 47,000; Full time

Job summary

Baystate Health is seeking a Community Health Worker (CHW) to help patients and families navigate health and community services while promoting healthy behaviors. The CHW collaborates with the care team to improve access, education, and self-management support using culturally appropriate approaches.

Key responsibilities include outreach, coordinating with providers, documenting activities in EMR, guiding enrollment in programs, and building strong community relationships to improve health

Qualifications

• GED or HiSET required.
• Reliable transportation and MA Driver's license required.
• Experience working in a community setting preferred.
• Excellent communication and teamwork skills.

Responsibilities

• Develop drive to learn and grow in the CHW role and engage with patients, families, and the medical team.
• Outreach to a specific population, including home or community visits as needed; act as liaison between patients and healthcare providers.
• Work effectively with diverse backgrounds, including translators, to reduce barriers between clients and institutions.
• Assist with medication adherence, remind patients of appointments, and arrange transportation or other services.
• Serve as a key contact at the clinic for enrollment of new members and educate patients on the healthcare system.
• Identify and utilize community resources using an approved database; assist with scheduling and referrals for programs.
• Communicate between providers and the clinical team; collaborate within a multidisciplinary team.
• Build and maintain positive relationships with clients, providers, supervisors, and staff.
• Expand knowledge of community resources, public health, prevention, and evidence-based programs.
• Document all activities in EMR and community service plans clearly; collect data accordingly.
• Complete Care Needs Screenings and other referrals; coach patients on chronic condition management.

Skills

Communication

Cultural competence

EMR documentation

Care coordination

Education

GED or HiSET

High School Diploma or GED

Certified Community Health Worker certification (Massachusetts)

Tools

EMR systems

Community resources database

Job description

Baystate Health is seeking a Community Health Worker (CHW) to help patients and families navigate health and community services while promoting healthy behaviors. The CHW collaborates with the care team to improve access, education, and self-management support using culturally appropriate approaches.

Key responsibilities include outreach, coordinating with providers, documenting activities in EMR, guiding enrollment in programs, and building strong community relationships to improve health