Community Health Worker

Trinity Health Of New England; Agawam (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Trinity Health Of New England in Agawam, MA is seeking a Community Health Worker to support care management in our Clinically Integrated Network. You will help coordinate patient services, mail educational materials, schedule appointments, and connect patients with community resources.

The role emphasizes collaboration with partners, addressing behavioral health and social needs, and supporting access to records and screenings.

Qualifications

• High school diploma required.
• Medical Assistant Certificate preferred; Associate's degree or equivalent medical experience preferred.
• Certified Application Counselor for MassHealth program or willing/able to complete required trainings.

Responsibilities

• Mail educational materials and letters, schedule patient appointments, locate and obtain outside patient records.
• Collaborate with community partners, such as VNA agencies, caregiver programs, and DME providers.
• Use general knowledge of medical conditions, nutrition, and diet to educate patients.
• Assist in locating and updating patient clinical records.
• Facilitate patient and caregiver access to community resources programs, Meals on Wheels, senior centers, chore services, etc.
• Screen patients to assess for depression, substance use, and mental health disorders; respond with appropriate interventions and/or referrals.

Skills

Bilingual

Education

High school diploma

Medical Assistant Certificate

Associate's degree or equivalent medical experience

Certified Application Counselor MassHealth

Job description

Employment Type:Full timeShift:Day ShiftDescription:Come join our newest program supporting the ACO Clinically Integrated Network, affiliated with our Medical Group Practices at Trinity Health Of New England!

Position Purpose

The Community Health Worker (CHW) supports the care management and coordination activities of the care team in the CIN.

What you will do

• Mail educational materials and letters, schedule patient appointments, locate and obtain outside patient records

• Collaborate with community partners, such as VNA agencies, caregiver programs, and DME providers

• Use general knowledge of medical conditions, nutrition, and diet to educate patients

• Assist in locating and updating patient clinical records

• Facilitate patient and caregiver access to community resources programs, Meals on Wheels, senior centers, chore services, etc

• Screen patients to assess for depression, substance use, and mental health disorders; respond with appropriate interventions and/or referrals

Minimum Qualifications

• High school diploma

• Medical Assistant Certificate preferred. Associates degree or equivalent medical experience preferred

• Qualified as a Certified Application Counselor for MassHealth program or is willing/able to complete required trainings to support patients in demonstrating eligibility requirements

• Minimum of five years’ work experience. Experience addressing the Behavioral Health (BH) and Health Related Social Needs (HRSN) of children, youth, and families in a health care setting and/or possessing specialized training, degree, licensing, or certification

• Minimum of two years' experience within a healthcare related organization (e.g. health system, hospital, clinic, provider practice, health insurance company, pharmaceutical company, etc.) required

• Bilingual candidates are encouraged to apply.

Position Highlights and Benefits

Full time 40hrs M-F

Pay Range: $18-25/hr

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

Ministry/Facility Information

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.