Community Health Navigator II: Complex Care

Northwestern Medicine; Palos Township (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Northwestern Medicine is seeking a Community Health Worker II to serve as a trusted liaison between the health system and the community. You will facilitate access to services, provide culturally competent care, and support patients across their episode of care in clinics and community settings.

The role emphasizes outreach, education, and collaboration with inter-disciplinary teams to improve social determinants of health and patient outcomes in Palos Heights, IL.

Qualifications

• Associates Degree or commensurate experience.
• Community Health Worker Certification or commitment to complete certification within 2 years.
• Minimum two years of customer service experience in a clinical environment.
• Preferred: Community outreach and education experience.
• Preferred: Experience in patient-facing role.
• Preferred: Volunteer experience.

Responsibilities

• Act as liaison between health system, social services, and the community.
• Acts as patient advocate to ensure patient receives necessary care and resources that are clinically and culturally appropriate.
• Serve panel of assigned patients across the episode of care to promote trust, continuity, and connection to appropriate services.
• Develop trusting relationships with patients to provide effective, longitudinal support, assist patients in achieving social stability, and close gaps in care.
• As part of an interdisciplinary care team, provide services in an outpatient clinic, in the community, and via telephonic support.
• Supports individuals, families, and communities to build capacity and strengthen their access to resources related to NM’s social drivers of health screening, patient education, and other related NM resources.
• Facilitates patient and family education which promotes social wellness and increases knowledge of the health care system.
• Actively participates as a member of an inter-professional team, working with physicians, pharmacists, social workers, therapists, and clinicians to provide comprehensive patient care.
• Collaborates with the Complex Care Clinics, Population Health team, Primary Care, Community Affairs and FQHCs as appropriate to provide comprehensive patient support.
• Complete social drivers of health screenings and provide appropriate resources.
• Basic understanding of chronic, complex diseases such as diabetes, hypertension, COPD, and heart failure.
• Follows regulatory reporting requirements.
• Documents appropriate data in the electronic medical record to support the care plan.
• Utilizes motivational interviewing and conflict resolution skills as necessary to ensure timely resolution of issues and system problems.
• Enhance professional growth and development through participation in appropriate educational activities, volunteering events, and community work.
• Train and orientate new community health workers
• Perform other administrative responsibilities as needed

Skills

Customer service

Interpersonal skills

Education

Associates Degree or commensurate experience

Job description

Northwestern Medicine is seeking a Community Health Worker II to serve as a trusted liaison between the health system and the community. You will facilitate access to services, provide culturally competent care, and support patients across their episode of care in clinics and community settings.

The role emphasizes outreach, education, and collaboration with inter-disciplinary teams to improve social determinants of health and patient outcomes in Palos Heights, IL.