Community Health Navigator: Care Transitions & Outreach

Christ Community Health Services; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Generous PTO

Restorative Day

Growth opportunities

Mission-driven culture

Job summary

Christ Community Health Services in Memphis invites applications for a Community Health Navigator. You will work with patients and families to reduce barriers to preventive and follow-up care, interpret healthcare recommendations, and connect them with health and social-service resources.

You will collaborate with clinicians, hospitals, and community partners to support care transitions, document activities, and coordinate wellness events in underserved areas.

Qualifications

• Bachelor's degree or four years of customer/patient-facing experience.
• Clinical or practice-management experience is preferred.
• Strong interpersonal, communication, and mediation skills for collaborating with diverse patients, staff, providers, and community partners.
• Organizational skills and the ability to complete a large volume of work in a systematic and timely manner.
• Initiative, creativity and sound problem-solving skills for addressing barriers and improving navigation processes.
• Ability to maintain concentration and accuracy while managing multiple steps and documentation requirements.
• Ability to exemplify the mission and values of Christ Community Health Services in all circumstances.
• No license or certification is required for this position.

Responsibilities

• Establish trusting relationships with patients and families while providing general support and encouragement.
• Assess patient strengths and identify barriers to obtaining preventive and follow-up healthcare.
• Collaborate with patients to develop and implement practical plans for accessing recommended care and social-service resources.
• Coordinate with primary care providers, outpatient services, hospitals, and community agencies to support continuity of care.
• Maintain complete and accurate program, outreach, and patient-navigation documentation.
• Support car management activities for high-risk patients.
• Visit hospitalized patients, as assigned, to help facilitate smooth care transitions following discharge.
• Conduct post-discharge follow-up after emergency-room visits and inpatient admissions.
• Contact patients in person or by telephone to confirm completion of required or recommended actions.
• Accompany targeted patients to scheduled healthcare appointments or referral site when appropriate.
• Coach patients in managing chronic health conditions and practicing self-care, including helping them understand care plans and instructions.
• Encourage patients to become active, informed, and engaged participants in their healthcare.
• Facilitate communication and patient empowerment during interactions with healthcare and social-service systems.
• Reinforce disease-specific education, support medication monitoring within the role's scope, and refer clinical questions to licensed professionals.
• Coordinate community wellness events targeted to underserved areas.

Skills

Interpersonal skills

Communication

Mediation

Organizational skills

Problem-solving

Attention to detail

Mission-driven

Teamwork

Education

Bachelor's degree in Health, Social Services, Human Services, or related field

Job description

Christ Community Health Services in Memphis invites applications for a Community Health Navigator. You will work with patients and families to reduce barriers to preventive and follow-up care, interpret healthcare recommendations, and connect them with health and social-service resources.

You will collaborate with clinicians, hospitals, and community partners to support care transitions, document activities, and coordinate wellness events in underserved areas.