Community Health Navigator & Care Advocate

BEHAVIORAL HEALTH SERVICES INC; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Program

401K Plan

Paid Holidays plus 1 Floating Holiday

Paid Sick Time

Vacation Time

Job summary

BEHAVIORAL HEALTH SERVICES INC seeks a Community Health Worker in Los Angeles to serve as a trusted liaison between patients, families, healthcare providers, and community resources within a Federally Qualified Health Center and/or Behavioral Health setting.

The CHW role emphasizes patient engagement, health education, care coordination, outreach, navigation, and social supports to improve health outcomes, reduce barriers, and promote trauma-informed, culturally responsive care.

Qualifications

• High school diploma or equivalent required.
• CHW certification or willingness to obtain certification preferred.
• Experience working in community health, behavioral health, public health, healthcare, social services, outreach, or related field preferred.
• Bilingual English/Spanish preferred.
• Experience working in a Federally Qualified Health Center (FQHC) or community-based healthcare setting preferred.
• Knowledge of community resources, Medi-Cal programs, and social service systems preferred.
• Must have a valid California driver's license, reliable transportation, and liability insurance if driving a personal vehicle on BHS business.
• Ability to maintain confidentiality and comply with HIPAA regulation.
• Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties.

Responsibilities

• Provide outreach, engagement, education, advocacy, and support services to patients and community members.
• Assist patients with navigation of healthcare systems, referrals, social services, insurance programs, and community resources.
• Support care coordination activities including appointment scheduling, referral follow-up, transportation coordination, and linkage to services.
• Conduct screenings, intake activities, assessments, and patient interviews as assigned.
• Provide health education related to preventive care, chronic disease management, behavioral health, maternal-child health, wellness, and healthy lifestyle practices.
• Assist patients with registration, enrollment, consent forms, applications, and access to healthcare services.
• Document patient encounters, interventions, outreach activities, and referrals accurately within the EHR and applicable tracking systems.
• Identify social determinants of health barriers impacting patient outcomes and assist with resource linkage and advocacy.
• Collaborate with providers, behavioral health staff, care coordinators, case managers, and community partners to support patient care plans.
• Participate in community outreach events, educational activities, support groups, and health promotion initiatives.
• Assist with data collection, reporting, quality improvement activities, and program evaluation efforts.

Skills

Communication

Advocacy

Care navigation

Outreach

Health education

Cultural competency

Bilingual English/Spanish

Education

High school diploma or equivalent

Community Health Worker certification

Job description

BEHAVIORAL HEALTH SERVICES INC seeks a Community Health Worker in Los Angeles to serve as a trusted liaison between patients, families, healthcare providers, and community resources within a Federally Qualified Health Center and/or Behavioral Health setting.

The CHW role emphasizes patient engagement, health education, care coordination, outreach, navigation, and social supports to improve health outcomes, reduce barriers, and promote trauma-informed, culturally responsive care.