Community Growth & Partnerships Specialist

Comcast; Dover (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Comcast is seeking a Community Sales Specialist to drive penetration growth for XFINITY products within assigned Communities. You will promote video, high-speed internet, voice, XFINITY Home, and XFINITY Mobile while building strong relationships with property management and leasing staff.

You will visit new builds, coordinate on-site events, and pursue opportunities with property management to grow subscribers.

Qualifications

• Bachelor's Degree
• 2-5 Years of relevant work experience
• Customer Experience (CX); Sales Process; Troubleshooting; Scheduling

Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities. Pitch advanced products to set up leads / meetings for Xfinity Account Executive. Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s)as necessary.
• Other duties and responsibilities as assigned.

Skills

Customer Experience

Sales Process

Troubleshooting

Scheduling

Education

Bachelor's Degree

Job description

Comcast is seeking a Community Sales Specialist to drive penetration growth for XFINITY products within assigned Communities. You will promote video, high-speed internet, voice, XFINITY Home, and XFINITY Mobile while building strong relationships with property management and leasing staff.

You will visit new builds, coordinate on-site events, and pursue opportunities with property management to grow subscribers.