Community Growth & Partnerships Lead - Home Healthcare

HarmonyCares; Reading (Berks County); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Tuition and certification reimburse

Paid time off and holidays

Paid orientation and training

Job summary

HarmonyCares is seeking a Community Liaison to lead local market outreach, educate partners and potential patients about our home-based primary care services, and facilitate transitions of care. You will drive referral partnerships, enrollment discussions, and awareness of HarmonyCares’ mission in the community.

The role emphasizes meeting sales goals, navigating enrollment processes, and maintaining strong relationships with providers, facilities, and families.

Qualifications

• Bachelor’s Degree or 4+ years of B2B sales experience.
• 2+ years of health care related industry sales/marketing experience.
• Valid and unencumbered driver's license with good driving record.
• Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source.
• Knowledge of sales techniques and territory management.
• Excellent interpersonal communication, presentation and customer service skills required.
• Proficiency with Microsoft Office, Word, Excel, Outlook.
• Ability to travel within assigned territory and attend sales meetings as required.
• Excellent written and verbal communication skills.
• Ability to work independently and complete multiple tasks.
• Strong organizational skills.
• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Responsibilities

• Market analysis to differentiate HarmonyCares services to external referral partners.
• Educate community on mission to provide high-quality personalized healthcare in home.
• Meet or exceed in-person and virtual meeting goals with key decision makers.
• Understand eligibility and enrollment processes.
• Provide enrollment education and facilitate enrollment as requested.
• Track performance in CRM and adherence to region targets.
• Schedule face-to-face or phone discussions with patients and caregivers regarding eligibility.
• Inform patients about CMS-aligned programs and collect required forms if they opt to align.
• Answer inbound calls from patients, families, and facility staff about company services.
• Triage patient concerns related to care, scheduling, and billing to the correct department.
• Record outreach activity and meetings with external sources.
• Comply with HIPAA and company policies.
• Maintain communication with sales leadership and local unit staff.
• Perform other duties as assigned.

Skills

Interpersonal communication

Customer service

Organization

Problem solving

Presentation skills

Microsoft Office

Travel readiness

Independent work

Education

Bachelor’s Degree

Job description

HarmonyCares is seeking a Community Liaison to lead local market outreach, educate partners and potential patients about our home-based primary care services, and facilitate transitions of care. You will drive referral partnerships, enrollment discussions, and awareness of HarmonyCares’ mission in the community.

The role emphasizes meeting sales goals, navigating enrollment processes, and maintaining strong relationships with providers, facilities, and families.