Community Front Desk & Admin Associate

FirstService Residential; Saint Augustine Shores (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

FirstService Residential is seeking an Administrative Assistant to serve as the primary contact at the community amenity center. The role blends administrative support with front-facing customer service, assisting residents and guests while upholding community policies.

You will greet owners and visitors, check in guests, and support the enforcement of rules in a professional manner. This full-time role offers benefits and requires coordination of reports, meetings, and tasks across multiple

Qualifications

• Associates degree with concentration in business preferred, or equivalent combination of education and experience.
• Three (3) to Five (5) plus years of related work experience.
• Strong administrative background and customer service principles.

Responsibilities

• Provide professional front desk coverage and greet residents and guests.
• Prepare operating reports such as time-and-attendance records and hires.
• Answer the telephone courteously and handle messages promptly.
• Prepare management and committee reports and notices for review.
• Maintain resident information in the database and share with managers and board.
• Maintain insurance records for vendors and unit owners.
• Order office supplies and manage purchasing procedures.
• Process invoices and help with accounts payable.
• Schedule Board meetings and coordinate correspondence.
• Update memos and policies in resident information packets.
• Handle closing statements or deeds and update files for maintenance payments.
• Track keys, transmitters, and fobs and reorder as needed.
• Follow safety policies and maintain a safe work environment.
• Demonstrate excellent customer service and time management.
• Proofread newsletters and assist with communications.
• Maintain daily logs and forms; monitor building access.
• Greet and direct residents, guests, and invitees.

Skills

Customer service

Interpersonal skills

Office management

Communication skills

Telephone skills

Self-starter

Computers

Education

Associate degree in business

Tools

Microsoft Windows

Job description

FirstService Residential is seeking an Administrative Assistant to serve as the primary contact at the community amenity center. The role blends administrative support with front-facing customer service, assisting residents and guests while upholding community policies.

You will greet owners and visitors, check in guests, and support the enforcement of rules in a professional manner. This full-time role offers benefits and requires coordination of reports, meetings, and tasks across multiple