Community-Focused Residential Mortgage Processor

Salem Co-operative Bank; Salem (NH); On-site; USD 52,000 - 70,000; Full time

Job summary

Salem Co-operative Bank in Salem, NH is seeking a Residential Loan Processor to work closely with borrowers, loan officers, attorneys, and real estate professionals to process loans from initial application through closing. This role emphasizes accuracy, regulatory compliance, and exceptional customer service in a community-focused bank.

You will coordinate disclosures, appraisals, title work, and documentation, while collaborating with third parties to ensure timely closings and smooth loan

Qualifications

• Strong communication and customer service skills.
• Attention to detail and accuracy in loan processing.
• Proficiency with Microsoft Office and standard office software.
• Ability to manage multiple priorities and deadlines.
• Team-oriented with good collaboration across stakeholders.
• Familiarity with regulatory guidelines is a plus.

Responsibilities

• The Residential Loan Processor will work with borrowers, loan officers, attorneys, real estate professionals, and third-party vendors to ensure loans are processed accurately and efficiently from application through closing.
• Assist with loan operations functions and support customers by answering incoming calls and providing outstanding service.
• Prepare disclosures and provide them to borrowers timely, meeting all regulation requirements
• Order and track appraisals, title work flood certificates, credit reports, verifications and other required documentation
• Request and review documentation required for loans, submit to underwriting for review and decision
• Prepare adverse action documents for denied and withdrawn files to ensure compliance
• Collect prior-to-closing conditions for underwriter sign off, as needed
• Prepare closing documents and coordinate loan closings with customers, attorneys and third parties
• Greet and assist customers in a courteous, professional and timely manner as needed to assist Loan Officers
• Maintain up-to-date comprehensive knowledge of all related policies, procedures and regulations
• Assist with post-closing loan documentation and quality control reviews
• Assist with booking and funding loans
• Support the loan servicing functions, including documentation requests, payoffs and answering incoming telephone calls
• Comply with the Bank's policies, procedures and regulatory requirements
• Perform other duties as assigned

Skills

Communication skills

Attention to detail

Organization

Multi-tasking

Team player

MS Office proficiency

Regulatory knowledge

Education

High school diploma or associate's degree

Job description

Salem Co-operative Bank in Salem, NH is seeking a Residential Loan Processor to work closely with borrowers, loan officers, attorneys, and real estate professionals to process loans from initial application through closing. This role emphasizes accuracy, regulatory compliance, and exceptional customer service in a community-focused bank.

You will coordinate disclosures, appraisals, title work, and documentation, while collaborating with third parties to ensure timely closings and smooth loan