Residential Loan Processor

Salem Co-operative Bank; Salem (NH); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

Salem Co-operative Bank in Salem, NH is seeking a Residential Loan Processor to work closely with borrowers, loan officers, attorneys, and real estate professionals to process loans from initial application through closing. This role emphasizes accuracy, regulatory compliance, and exceptional customer service in a community-focused bank.

You will coordinate disclosures, appraisals, title work, and documentation, while collaborating with third parties to ensure timely closings and smooth loan

Qualifications

• Strong communication and customer service skills.
• Attention to detail and accuracy in loan processing.
• Proficiency with Microsoft Office and standard office software.
• Ability to manage multiple priorities and deadlines.
• Team-oriented with good collaboration across stakeholders.
• Familiarity with regulatory guidelines is a plus.

Responsabilités

• The Residential Loan Processor will work with borrowers, loan officers, attorneys, real estate professionals, and third-party vendors to ensure loans are processed accurately and efficiently from application through closing.
• Assist with loan operations functions and support customers by answering incoming calls and providing outstanding service.
• Prepare disclosures and provide them to borrowers timely, meeting all regulation requirements
• Order and track appraisals, title work flood certificates, credit reports, verifications and other required documentation
• Request and review documentation required for loans, submit to underwriting for review and decision
• Prepare adverse action documents for denied and withdrawn files to ensure compliance
• Collect prior-to-closing conditions for underwriter sign off, as needed
• Prepare closing documents and coordinate loan closings with customers, attorneys and third parties
• Greet and assist customers in a courteous, professional and timely manner as needed to assist Loan Officers
• Maintain up-to-date comprehensive knowledge of all related policies, procedures and regulations
• Assist with post-closing loan documentation and quality control reviews
• Assist with booking and funding loans
• Support the loan servicing functions, including documentation requests, payoffs and answering incoming telephone calls
• Comply with the Bank's policies, procedures and regulatory requirements
• Perform other duties as assigned

Connaissances

Communication skills

Attention to detail

Organization

Multi-tasking

Team player

MS Office proficiency

Regulatory knowledge

Formation

High school diploma or associate's degree

Description du poste

At Salem Co-operative Bank, w e're more than a financial institution - we are the building blocks of our community. For over 100 years, we've built relationships that go beyond transactions - supporting local families, small businesses, and the neighborhoods we're proud to call home. Here, your work has a direct impact; you'll see the difference you make in familiar faces and shared successes every day.

Due to the retirement of a long-term employee, we are looking to hire a RESIDENTIAL LOAN PROCESSOR for our Salem, NH office - someone who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional. If you're passionate about serving others, growing meaningful relationships, and contributing to a team that truly cares, you'll find more than a career here - you'll find a place where you belong. We look forward to meeting you!

The Residential Loan Processor will work closely with borrowers, loan officers, attorneys, real estate professionals, and third-party vendors to ensure loans are processed accurately and efficiently from application through closing. You will also support loan operations functions and assist customers by answering incoming calls and providing outstanding customer service.

How you will accomplish this:

• Prepare disclosures and provide them to borrowers timely, meeting all regulation requirements
• Order and track appraisals, title work flood certificates, credit reports, verifications and other required documentation
• Request and review documentation required for loans, submit to underwriting for review and decision
• Prepare adverse action documents for denied and withdrawn files to ensure compliance
• Collect prior-to-closing conditions for underwriter sign off, as needed
• Prepare closing documents and coordinate loan closings with customers, attorneys and third parties
• Greet and assist customers in a courteous, professional and timely manner as needed to assist Loan Officers
• Maintain up-to-date comprehensive knowledge of all related policies, procedures and regulations
• Assist with post-closing loan documentation and quality control reviews
• Assist with booking and funding loans
• Support the loan servicing functions, including documentation requests, payoffs and answering incoming telephone calls
• Comply with the Bank's policies, procedures and regulatory requirements
• Perform other duties as assigned

What you will bring to the role:

• High school diploma or associate's degree plus 3-5 years of processing experience or equivalent combination of education and experience
• Knowledge of the mortgage industry, products, and lending practices, as well as regulatory and compliance guidelines
• Excellent communication skills; able to effectively communicate with and respond to questions from customers, vendors and Originators
• Computer proficiency, including strong Microsoft Office suite skills
• Attention to detail, organization, and accuracy
• Effective management and execution of multiple priorities and tasks
• Ability to be a team player
• Registration with the Nationwide Multistate Licensing System (NMLS) preferred but not required