Community Management Associate

Thrive Companies; Columbus (OH); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental, and vision insurances

401K with match

Generous PTO

Apartment discounts

Free gym membership

Job summary

Thrive Companies in Columbus, OH seeks a full-time Community Experience Associate to enhance community living experiences. The role involves maintaining quality standards, ensuring excellent customer service, and performing administrative tasks related to lease management.

Ideal candidates should have strong responsibility, customer service skills, and preferably a Bachelor’s degree in a related field. Benefits include health insurance, 401K match, and PTO.

Qualifications

• Strong customer service skills and attention to detail.
• Ability to work independently and in a team environment.
• Flexibility to work in a fast-paced, dynamic environment.

Responsibilities

• Maintain quality assurance in community areas.
• Provide excellent customer service to residents.
• Conduct background checks on applicants.

Skills

Customer service skills

Attention to detail

Organizational skills

Interpersonal skills

Education

High school degree or equivalent

Bachelor’s degree in Community Management or related field

Tools

Community management software

Microsoft Office

Job description

Job Details

Job Location: 4th and 5th - Columbus, OH 43201

Position Type: Full Time

Salary Range: $21.00 - $21.00 Hourly

COMMUNITY EXPERIENCE ASSOCIATE

Thrive Community Management is built upon a shared passion – a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community – for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

Under general direction, the Community Management Associate (CMA) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community from the approach to the community, the lobby and amenities, the common areas and apartment homes. CMAs provide excellent customer service to residents and prospective residents. The CMA is vital in assuring that the vacant apartment homes that are identified as “tour homes” are opened at the beginning of business each day, sparkled and staged as well as shut down at the end of the business each day. The CMA will also perform all administrative functions regarding the application approval process, lease signing and move‑in orientation. The Community Management Associate role is essential to the success of the community’s resident retention.

REPORTS TO

Community Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

• Weekend Availability is required.
• Maximize Financial Results.
• Preserve and Protect the Community to the Owner’s Standards.
• Anticipate and Proactively Execute with Controlled Urgency.
• Deliver Superior Customer Experience.
• Prepare the community each day with Thrive Experience and White Glove standard in mind. Assure quality and cleanliness of all areas of the approach to the lobby, amenities, common areas, and vacant tour homes and models, opening vacant apartment homes via sparkling and staging as well as shutting down the homes at the end of the business each day.
• Receive hand‑off at the time an application is submitted from Leasing Representative or Leasing Manager regarding the application process to lease signing, ensuring that the lease and all addenda are correct.
• Assist Leasing Specialist team by conducting community tours and initiating the lease sales process with overflow leads and unscheduled walk‑in leads.
• Conduct background checks on applicants including credit checks, criminal background checks, income verification, and rental verification.
• Perform all administrative functions regarding the application approval process, lease signing, notification of approvals and next steps, and execute the move‑in orientation.
• Understands and complies with Fair Housing Laws and all company rules and regulations.
• Maintain an accurate knowledge of all aspects of the community.
• Maintain resident files in accordance with company policy and regulatory agency policy.
• Assist residents with service requests. Enter service requests into the property software.
• Collect rental payments and all other fees.
• Conduct follow‑up with residents when necessary to ensure overall customer satisfaction.
• Assist with move‑in/move‑out process.
• Manage lease renewal process.
• Respond to all calls, emails, and site visits in a timely manner.
• Perform other duties as assigned.

Job Requirements

• Work requires a strong sense of responsibility, ownership, and accountability.
• Work requires strong knowledge to adhere to applicable federal, state, and city regulations involving Fair Housing, health and safety policies and procedures, and other aspects of residential, multi‑family community management.
• Work requires the ability to work independently and in a team environment.
• Work requires strong customer service skills.
• Work requires strong attention to detail, accuracy, strong organizational, multi‑tasking, planning and time management skills.
• Work requires the ability to adhere and ensure all safety policies and procedures are followed by all.
• Work requires excellent interpersonal skills including strong verbal and written communication skills.
• Work requires a positive, get‑the‑job‑done attitude.
• Work requires flexibility and ability to work in a fast‑paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary.
• Work requires a strong sense of urgency and the ability to work well under pressure, emergencies, and time‑sensitive situations.
• Work requires the ability to troubleshoot problems and devise creative solutions.
• Work requires the knowledge or ability to learn community management software in a timely manner.
• Performs other related duties as required and assigned.

SKILLS, EDUCATION AND EXPERIENCE

• High school degree or equivalent required.
• Bachelor’s degree in Community Management, Real Estate, Business Administration, or a related field preferred.
• At least two (2) to four (4) years of related community management experience preferred.
• Experience with community management software systems and Microsoft Office® is preferred.

BENEFITS

• Full time, on‑site work, bi‑weekly pay schedule.
• Hourly pay type. Overtime eligible. Leasing Bonus eligible paid monthly.
• Benefits including health, dental, and vision insurances, 401K with match, generous PTO, commissions, apartment discounts, and free gym membership.