Community Experience Lead

Workbox Holdings, Inc.; Chicago (IL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401(k) plan

Paid time off

FSA/HSA

Commuter benefits

Training & development

Job summary

Workbox Holdings, Inc. is seeking a full-time Community Associate based in Chicago to support Community Managers across our Chicago portfolio.

This role focuses on delivering a warm, professional, and engaging member experience, serving as the face of Workbox and helping members feel valued and connected. You will collaborate with internal teams and external partners, manage front desk operations, coordinate events, and assist with move-ins/move-outs while upholding Workbox standards of

Qualifications

• 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
• Bachelor’s degree preferred.
• Strong interpersonal skills with the ability to build genuine relationships.
• Comfortable with light cleaning duties and maintaining a well-kept environment.
• Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).

Responsibilities

• Maintain cleanliness and presentation of the space.
• Greet visitors and manage front desk duties.
• Assist with member move-ins/move-outs.
• Provide light technical support for in-space amenities.
• Support and execute member events and programming.
• Coordinate with Event Sales Manager on events.
• Act as liaison between members and operations.

Skills

Customer service

Hospitality

Multi-site ops

Relationship building

Time management

Tech literacy

CRM software

Event support

Education

Bachelor’s degree

Tools

Booking systems

CRM platforms

AV equipment

Job description

Workbox Holdings, Inc. is seeking a full-time Community Associate based in Chicago to support Community Managers across our Chicago portfolio.

This role focuses on delivering a warm, professional, and engaging member experience, serving as the face of Workbox and helping members feel valued and connected. You will collaborate with internal teams and external partners, manage front desk operations, coordinate events, and assist with move-ins/move-outs while upholding Workbox standards of