Community Experience & Events Lead

Workbox; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401(k)

Paid time off

FSA/HSA benefits

Training & development

Job summary

Workbox in Chicago is hiring a full-time Community Associate to support Community Managers across our Chicago portfolio. The Community Associate will be the face of Workbox, delivering warm, professional service and guiding members through their workday.

Responsibilities include front desk duties, member check-ins, tours, event coordination, space maintenance, and light tech support for amenities and booking platforms.

Qualifications

• 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred
• Familiarity with multi-site operations
• Bachelor's degree preferred
• Strong interpersonal skills with the ability to build genuine relationships
• A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace
• Highly organized with excellent time management and multitasking abilities
• Comfortable with light cleaning duties and maintaining a well-kept environment
• Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment
• Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools)
• A team player with a positive attitude and a strong sense of ownership and accountability

Responsibilities

• Being the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional.
• Learning members' names, businesses, and goals, creating opportunities for curated connections that drive growth.
• Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
• Supporting and executing member events and programming that enhance engagement and add value.
• Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions.
• Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.
• Anticipating member needs before they arise, delivering proactive, thoughtful service.
• Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational.
• Being a brand ambassador by embodying Workbox's commitment to genuine attentiveness, transformative experiences, and authentic relationships.
• Ensuring the environment remains clean, professional, and conducive to productivity throughout the day.
• Encouraging members to leverage Workbox resources and partnerships to advance their businesses.
• Identifying opportunities to introduce Workbox offerings that enhance member success and retention.
• Collaborating with the Senior Community Manager and leadership team to continuously improve the member experience.
• Collaborating with the Event Sales Manager and assisting in event coordination, as needed.
• Managing on-site event setup, ensuring audio-visual equipment is properly configured, and teardown.
• Communicating regularly with the event host, troubleshooting issues, and assisting with event needs.
• Monitoring after-hours events on an as-needed basis (with potential for additional compensation).
• Provide sales support or coverage when the Events Director is unavailable, handling inquiries and ensuring the sales cycle for leads continue.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Problem solving

Time management

Teamwork

Tech proficiency

Cleaning duties

Education

Bachelor's degree

Tools

CRM platforms

Booking systems

Job description

Workbox in Chicago is hiring a full-time Community Associate to support Community Managers across our Chicago portfolio. The Community Associate will be the face of Workbox, delivering warm, professional service and guiding members through their workday.

Responsibilities include front desk duties, member check-ins, tours, event coordination, space maintenance, and light tech support for amenities and booking platforms.