Community Experience Associate

The Haven Coworking; Bend (OR); On-site; USD 28,000 - 30,000; Part time

Job summary

The Haven Coworking in Bend, Oregon, is seeking a Community Experience Associate to create a welcoming, inclusive coworking environment. This part-time role (roughly 20–30 hours per week) reports to the Director of The Haven.

Salary ranges from $20 to $22 per hour and bilingual candidates (Spanish preferred) are encouraged to apply. The organization complies with Oregon sick leave laws and supports accessibility considerations on site.

Qualifications

• Experience delivering exceptional customer service in a fast-paced setting.
• Strong communication and relationship-building skills with members and guests.
• Experience with tours, sales, and membership growth.
• Technical proficiency with software and hardware used at front desk.
• Familiarity with AV equipment and software.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Deliver exceptional customer service and maintain strong communication with members and guests.
• Operate and manage the front of house, including supporting daily cleaning routines.
• Handle and prioritize multiple tasks in a fast-paced environment.
• Drive membership growth through tours and sales, and support retention through community engagement.
• Operate both software and hardware with confidence and strong technical skills.
• Potentially support onsite events with setup and logistics.

Skills

Customer service

Communication

Sales & tours

Tech proficiency

Google Suite

Microsoft 365

DEI awareness

Tools

Google Suite

Microsoft 365

AV equipment

Job description

Community Experience Associate The Haven Coworking

Mission and Vision

Uniqueness is powerful. Inclusivity is our future. Be a part of it!

Here at The Haven we strive to be welcoming in all we do. One of our core values is inclusivity. The Haven is committed to inclusion and recognizes members of all races, ages, cultures, abilities, ethnicities or nationalities, gender identities and expressions, sexual orientations, marital statuses, religious affiliations, and socioeconomic statuses.

As a part of our commitment to developing and sustaining a vibrant diverse community, we strive to create an environment of inclusivity through these principles:

We respect and affirm the dignity of each member of our community. We are committed to providing and promoting a harassment bias‑free environment by addressing issues of equity and justice in our community through our events, community outreach, and all interactions with members and guests. We are committed to the ongoing education of our staff and members, as a part of the process of developing and maintaining a community that provides an affirming coworking environment for all. We will continually challenge ourselves, and others, in an environment of mutual concern and respect for the free expression of all individuals.

Role & Skills

The Member Experience Associate is the heartbeat of The Haven's front desk, the first face members and guests see and the person who sets the tone for every visit. Your primary focus is creating a welcoming, inclusive, and smoothly running coworking environment.

Front Desk & Member Experience

• Deliver exceptional customer service and maintain strong communication with members and guests
• Operate and manage the front of house, including supporting daily cleaning routines
• Handle and prioritize multiple tasks in a fast-paced environment
• Drive new membership growth through tours and sales, and support retention of existing members through relationship building and community engagement
• Operate both software and hardware with confidence and strong technical skills

General Skills

• Demonstrates and supports a culture of diversity, equity, and inclusion
• Awareness and understanding of the issues and challenges faced by underrepresented groups
• Self-starter, initiator, able to self‑manage
• Experience with technology, including AV equipment and software programs
• Experience with marketing and sales (tours, membership sales)
• Ability to obtain OLCC servers permit and ODH food handlers permit (The Haven will pay for these)
• Proficiency in Google Suite (Google Sheets, Google Docs), Microsoft Suite (Excel, Word), or comparable software

Additional Opportunity — Events Support

As part of this role, there may be opportunities to assist The Haven's events team with onsite execution, setup, and logistics for member and guest events. This is a great way to expand your skills and deepen your connection to the community.

Compensation & Logistics

This is a part-time position of approximately 20-30 hours per week. Reports to the Director of The Haven.

Salary: $20-22/hr, commensurate with experience. Bilingual candidates are encouraged to apply (Spanish preferred). We comply with Oregon sick leave law.

The Haven is not a fully independently accessible space. Several rooms require navigating 3 stairs. There is an elevator to the 2nd floor.

We are an Equal Opportunity employer. The Haven acknowledges that institutions have perpetuated systems of racism and oppression that have compounding impacts on people's ability to thrive. We know these systems of oppression present challenges for women, people of color, LGBTQ+ folks, people who have a disability, and people from other historically marginalized communities in relation to employment. We encourage applications within these communities.