Community & Estate Services Lead

Moat Homes; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Moat is seeking a proactive Neighbourhood Services Manager to own a diverse housing portfolio and strengthen communities.

You will manage tenancies and leases, oversee estate services, respond to anti-social behaviour, and work with residents, contractors and managing agents to keep neighbourhoods clean, safe and well-maintained.

This role offers a supportive team, clear service standards and opportunities to develop professionally within a values-driven organisation.

Responsibilities

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

Job description

Moat is seeking a proactive Neighbourhood Services Manager to own a diverse housing portfolio and strengthen communities.

You will manage tenancies and leases, oversee estate services, respond to anti-social behaviour, and work with residents, contractors and managing agents to keep neighbourhoods clean, safe and well-maintained.

This role offers a supportive team, clear service standards and opportunities to develop professionally within a values-driven organisation.