Community Engagement & Volunteer Programs Manager

Goodwill Industries Of Dallas; Dallas (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

Goodwill Industries Of Dallas is seeking a Community Engagement Coordinator in Dallas, TX to boost community awareness and build partnerships that connect clients with workforce development programs. The role also leads the Goods for Good volunteer program, coordinating donations, volunteers, and partner services.

The incumbent will represent Goodwill in the community, plan events, recruit and train volunteers, and track impact metrics across programs.

Qualifications

• Minimum of two years of experience in community relations, program coordination, or volunteer management.
• Excellent verbal and written communication skills.
• Strong presentation and people skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Flexibility to adapt to shifting tasks across outreach, program operations, and volunteer management.
• Ability to work across multiple departments and travel within the Goodwill Dallas service area.

Responsibilities

• Develop relationships with community organizations and referral sources to connect clients with workforce development programs.
• Represent Goodwill Dallas at job fairs, events, and partner meetings.
• Assist with planning events and short-term outreach projects.
• Maintain knowledge of social service resources and internal contacts for client support.
• Collaborate with Marketing to create assets for workforce and volunteer programs.
• Recruit, onboard, and train volunteers for the Goods for Good program.
• Coordinate with Advancement and Retail Operations for effective volunteer management.
• Manage volunteer schedules and partner relationships to meet capacity needs.
• Track volunteer hours, goods distributed, and partner impact metrics.
• Ensure volunteer shifts run safely and in line with Goodwill standards.
• Recognize volunteers to encourage engagement and retention.
• Perform duties in line with Goodwill's Core Principles and attend trainings.
• Travel within the service area as needed to support outreach and volunteer activities.

Skills

Community outreach

Partnership development

Volunteer management

Communication skills

Organizational skills

Public speaking

Education

B.S. or B.A. in social services, business, or a related field

Tools

Microsoft Office

Job description

Goodwill Industries Of Dallas is seeking a Community Engagement Coordinator in Dallas, TX to boost community awareness and build partnerships that connect clients with workforce development programs. The role also leads the Goods for Good volunteer program, coordinating donations, volunteers, and partner services.

The incumbent will represent Goodwill in the community, plan events, recruit and train volunteers, and track impact metrics across programs.