Community Engagement Program Manager - Office of Accountability and Transparency

City of Phoenix; Phoenix (AZ); Sur place; USD 102 000 - 137 000; Plein temps

Avantages offerts par ce poste

Traditional pension with employer and 

403(a) and 457 plans with employer

Medical plans (HMO/PPO/HSA) with City

Paid time off: holidays, vacation, and

Paid parental leave up to 12 weeks

Résumé du poste

City of Phoenix is seeking a Program Manager for the Office of Accountability and Transparency (OAT) to oversee community engagement activities and programs. The role includes coordinating outreach efforts, supervising staff, and delivering presentations to external stakeholders in alignment with regulatory requirements.

The ideal candidate will have strong written and verbal communication skills, supervisory experience, and a background in public administration or related fields.

Qualifications

• Five years of professional experience in program and project management, preferably within a government, public sector, or non-profit environment.
• Bachelor’s degree in public administration, business administration, project management, social services, legal services, communications, or a related field; Master’s degree preferred.
• All finalists are subject to a criminal background check and some positions require use of City vehicles and a valid driver's license.

Responsabilités

• Oversee and coordinate OAT’s community engagement activities and programs, ensuring alignment with goals and regulatory requirements.
• Supervise professional staff who implement youth outreach and community engagement programs.
• Conduct in-person presentations and develop materials for external stakeholders.
• Communicate with stakeholders professionally and respectfully, including handling delicate emotional matters.
• Analyze program performance and monitoring expenditures for cost-saving opportunities.
• Develop strategic communications plans and campaigns and manage the department and City brand.

Connaissances

Program management

Public administration

Communication skills

Supervisory experience

Budget monitoring

Formation

Bachelor’s degree in public administration, business administration, project management, social services, legal services, communications, or related field

Outils

Word processing

Spreadsheets

Graphic presentations

Description du poste

About This Position

the City of Phoenix established the Office of Accountability and Transparency (OAT) to review administrative investigations involving members of the Phoenix Police Department. OAT makes findings about the completeness and thoroughness of these administrative investigations and makes recommendations for future investigations to the Police Chief, Mayor's Office, City Manager's Office, and the Civilian Review Board. Additionally, OAT makes recommendations regarding policy and training issues to advance the mission of the City of Phoenix.

Program Manager Responsibilities

OAT is seeking an innovative, self-motivated, engaging, community-oriented individual to serve as the Program Manager responsible for overseeing and coordinating OAT's community engagement activities and programs, which involves planning and executing work to ensure it aligns with OAT's goals and objectives and complies with applicable legal and/or regulatory requirements. Responsibilities also include monitoring expenditures to identify cost‑saving opportunities and analyzing program performance and making recommendations for continuous improvement. This position will also supervise professional level staff who implement OAT's youth outreach program and who provide community outreach and engagement to share OAT's mission and work. In addition to the above responsibilities, the incumbent will conduct in‑person presentations, meet with community groups, and develop materials and presentations for external stakeholders.

This position requires excellent communication skills, flexibility in scheduling, including evening and weekend availability, and the ability to engage with all of OAT's stakeholders in a professional and respectful manner.

Ideal Candidate

• The ideal candidate will be an energetic, passionate, versatile and seasoned professional with a keen eye for detail, a desire for innovation, and strategic collaboration.
• Effective administrator and leader with demonstrated supervisory experience.
• Possess strong organizational and task management skills.
• Possess strong written and verbal communication skills to effectively provide information and/or education to individuals, groups, and members of the media.
• Proficiency in the use of PC applications such as word processing, spreadsheet and graphic presentation software is preferred.
• Ability to:
  • Develop strategic communication plans and campaigns, will also have a demonstrated ability to prepare press releases, coordinate social media campaigns, create captivating presentations, and manage the brand of both the department and City.
  • Advise OAT staff and management on best practices for outreach.
  • Develop materials and presentations related to OAT's work, with the demonstrated ability to engage community members from various press releases, coordinate social media campaigns, create captivating presentations, and manage the brand of both the department and City.
  • Convert complex systems and processes into easily understood communication of all styles including reports, articles, social media, talking points, speeches and media responses.
  • Respond to difficult questions from community members and communicate with appropriate judgement and sensitivity when discussing delicate emotional matters.
  • Work objectively and collaboratively with multiple departments and council offices, often under tight deadlines, to meet goals.

Salary

• Pay Range: $102,232.00 to $137,009.60 annually.
• Hiring Range: $102,232.00 to $124,259.20 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Five years of professional experience in program and project management, preferably within a government, public sector, or non-profit environment.
• Bachelor's degree in public administration, business administration, project management, social services, legal services, communications, or a related field; Master's degree preferred.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Per section 20-5(D) of the Phoenix City Code, candidates will not be considered if they have been employed in law enforcement or if they have immediate family members who have been employed in law enforcement, although familiarity with law enforcement processes will be considered.
• Immediate Family Member means the spouse, parents (including a stepparent), children (including a stepchild), sisters or brothers (including a stepsister or stepbrother).
• Law Enforcement means any state, county or local officer, including probation or correction officers, and military law enforcement employment. This includes volunteer or paid work in a civilian or sworn capacity.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre‑screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

• Experience in or with:
  • Supervising professional level staff.
  • Coordinating promotional events and community outreach.
  • Expediting effective and accurate communications and disseminating the information appropriately, often under strict deadlines.
  • Creative writing which includes composing government communication, reports, articles, talking points, speeches, media communication, reports and letters.
  • Using social media platforms, and the development of social media analytics.
  • Implementing robust and successful marketing campaigns.
  • Online graphic design tools (Adobe Illustrator and Photoshop or others).
  • Conducting outreach presentations within the community.
  • Building and implementing programs in the government or non-profit sectors.
  • Developing and implementing public engagement programs.
• Language proficiency in both Spanish and English.

Recruitment Dates

Recruitment closes October 28, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Reference

Program Manager, JC:08600, ID# 63277, 10/19/2026, USM, JR, Benefits:007

Building the Phoenix of tomorrow.

DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.