Engagement Specialist

Rosecrance Behavioral Health

Crystal Lake (IL)

On-site

USD 29,000 - 32,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off and sick time

Licensure/certification reimbursement

Job summary

Rosecrance Behavioral Health seeks an Engagement Specialist to provide mobile crisis response and engagement services within the designated Population of Focus. You will collaborate with the clinical team to design, implement, and evaluate crisis solutions while maintaining ethical and confidential practices.

The role emphasizes outreach, resource provision, and advocating for clients with professionalism, plus participation in CRSS credential opportunities and team activities at Rosecrance Ware

Qualifications

High school diploma, GED, or higher education.
Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate).
Willingness to serve as a role model for recovery.

Responsibilities

Provide mobile crisis response in the community when dispatched.
Engage individuals hesitant to interact with behavioral health pros through trust-building.
Participate in design, implementation, and evaluation of crisis solutions.
Deliver exceptional customer service and maintain confidentiality.
Coordinate transportation of clients to Rosecrance facilities or hospitals.
Complete required documentation within designated timeframes.

Skills

Driver's license

Transportation

Recovery role model

Confidentiality

Education

High school diploma or GED

RSA (Rehabilitative Services Associate)

Job description

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Engagement Specialist will be hired from within the community area/neighborhood identified as Population of Focus (POF). Provide outreach and engagement services to ensure that POF is aware of the availability of mental health services and actively participate as partners in the design, implementation, and evaluation of crisis solutions. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Select Engagement Specialist positions must be eligible to pursue Certified Recovery Support Specialist credential (CRSS) based on their lived experience.

Qualifications

High school diploma, GED, or higher education
Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate)
Willingness, ability, and commitment to serve as a role model for recovery
Valid driver’s license and ability to meet Agency insurance requirements
Must have own transportation
Belief in the mission and vision of Rosecrance

Essential Responsibilities

Work hours prescribed and any additional hours-deemed necessary for the responsibilities assigned. Overtime may be required.
In partnership with other team members, provide mobile crisis response services in the community when dispatched.
Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
Actively participate as a partner in the design, implementation, and evaluation of crisis solutions.
Advocate for individuals with professionalism and a collaborative, non-confrontational approach.
Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance.
Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required.
Ensure timely completion of all required documentation within designated timeframes.
Participate in training sessions aimed at obtaining the CRSS credential if applicable.
Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services.
Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated.
Serve as a member of the assigned team and participate in all team meetings and activities.
Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
Deliver exceptional customer service consistently to every customer.
Serve as a role model and demonstrate positive guest relations in representing the agency.
Assume other additional responsibilities as requested by leadership.

Schedule: Friday - Monday: 8:30am-5pm with on call nights and weekends

Shift: 1st

Pay:

Based on education, experience, and credentials

Starting Pay:

HS/GED - $20.64 per hour
Associates’ - $21.69 per hour
Bachelor’s - $22.68 per hour

Shift differentials:

Additional pay based on regularly scheduled shift hours

(hours between 3pm and 11pm): $.25/hr.
(hours between 10pm and 7am): $.50/hr.

Work Location:

Rosecrance Ware Center – Rockford, IL

Onsite

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

Medical, dental, and vision insurance (multiple plan options to meet your needs)
401(k) with employer match & discretionary contribution
Group Life Insurance, LTD and AD&D
Tuition assistance & licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness program, including an on-site gym at select facilities
Discounts at participating retailers
Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

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