Community Engagement Officer (Public Info Rep)

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

The Metropolitan Government of Nashville & Davidson County's Office of Homeless Services seeks a Community Engagement Officer to strengthen connections with the community by building strategic partnerships, expanding outreach, and ensuring access to resources for unhoused and newly housed residents.

The role coordinates community events, trainings, and volunteer activities, maintains relationships with partner organizations, supports communications with the Public Information Officer, and

Qualifications

• Bachelor's degree from an accredited college or university.
• At least two years of experience disseminating information or planning public relations activities.
• Valid Driver License and willingness to travel within Nashville/Davidson County.

Responsibilities

• Build and maintain relationships with local service providers, nonprofits, neighborhood groups, and community organizations.
• Coordinate community events, presentations, resource fairs, and outreach activities to increase awareness and connect residents with services.
• Provide assistance at resident meetings, forums, and social events to support community building in Permanent Supportive Housing.
• Serve as a day-of-event coordinator for internal and external events.
• Develop and maintain a directory of community providers and manage internal and external calendars.
• Collaborate with partners and internal staff to identify and secure resources for unhoused and newly housed residents.
• Attend and facilitate community meetings, outreach activities, and partner events across Nashville and Davidson County.
• Collect data, conduct surveys, and prepare monthly, quarterly, and annual community engagement reports.
• Assist with communications and messaging in coordination with the Public Information Officer.
• Support training efforts by recruiting regional and national leaders for community presentations and workshops.
• Manage program-related budgets and perform other duties as assigned.

Skills

Relationship building

Event coordination

Public outreach

Volunteer coordination

Data collection & reporting

Budgeting support

Education

Bachelor's degree

Job description

The Community Engagement Officer strengthens the Office of Homeless Services' connection to the community by building strategic partnerships, expanding outreach, and ensuring unhoused and newly housed individuals have access to supportive resources. The incumbent coordinates community events, trainings, and volunteer activities; maintains relationships with partner organizations; and supports Nashville’s mission to end homelessness through collaboration, innovation, and compassion. This role requires travel across Nashville/Davidson County and flexibility to work outside normal business hours.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

• Build and maintain relationships with local service providers, nonprofits, neighborhood groups, and community organizations.
• Coordinate community events, presentations, resource fairs, and outreach activities to increase awareness and connect residents with services.
• Provide assistance at resident meetings, forums, and social events to support community building in Permanent Supportive Housing.
• Serve as a day-of-event coordinator for internal and external events.
• Develop and maintain a directory of community providers and manage internal and external calendars.
• Collaborate with partners and internal staff to identify and secure resources for unhoused and newly housed residents.
• Attend and facilitate community meetings, outreach activities, and partner events across Nashville and Davidson County.
• Collect data, conduct surveys, and prepare monthly, quarterly, and annual community engagement reports.
• Assist with communications and messaging in coordination with the Public Information Officer.
• Support training efforts by recruiting regional and national leaders for community presentations and workshops.
• Manage program-related budgets and perform other duties as assigned.

Bachelor's Degree from an accredited college or university and two (2) years of experience disseminating information and/or planning public relations activities.

*No Substitution*

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Bachelor’s degree or higher in Social Services, Community Development, Public Administration, or related field
• Experience providing training, user support, or customer service in a service-oriented environment
• Experience working with community-based organizations or vulnerable populations
• Experience in outreach, community engagement, partnership development, or service coordination
• Experience developing outreach strategies or coordinating public events

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.