Community Engagement & Customer Experience Ambassador

US Tech Solutions; Kansas City (MO); On-site; USD 32,000 - 38,000; Full time

Job summary

US Tech Solutions is seeking a Connect Ambassador in Kansas City, MO to greet customers, answer questions, and guide them to self-service or Connect Specialists. You'll help with event setup, support staff and stakeholders, and learn about the company's energy efficiency programs.

Ideal candidates have a high school diploma and at least one year in customer service, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
• Demonstrated experience in working in fast-paced environment.
• Proficiency in working with Microsoft Office Suite

Responsibilities

• Greet customers and assess needs.
• Effectively answer basic questions and manage human traffic flow.
• Assist customers with payments and escalate as needed.
• Collaborate with the facility team on escalation-types and resolutions.
• Other duties to support customer service needs.

Skills

Communication

Customer service

Self-starter

Outgoing

Organized

Fast-paced

Judgment

MS Office

Team player

Professional demeanor

Flexibility

Spanish (benefit)

Education

High school diploma

Tools

Microsoft Office

Job description

US Tech Solutions is seeking a Connect Ambassador in Kansas City, MO to greet customers, answer questions, and guide them to self-service or Connect Specialists. You'll help with event setup, support staff and stakeholders, and learn about the company's energy efficiency programs.

Ideal candidates have a high school diploma and at least one year in customer service, excellent communication, and the ability to work in a fast-paced environment.