Connect Ambassador #26-22801

US Tech Solutions; Kansas City (MO); On-site; USD 32,000 - 38,000; Full time

Job summary

US Tech Solutions is seeking a Connect Ambassador in Kansas City, MO to greet customers, answer questions, and guide them to self-service or Connect Specialists. You'll help with event setup, support staff and stakeholders, and learn about the company's energy efficiency programs.

Ideal candidates have a high school diploma and at least one year in customer service, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
• Demonstrated experience in working in fast-paced environment.
• Proficiency in working with Microsoft Office Suite

Responsibilities

• Greet customers and assess needs.
• Effectively answer basic questions and manage human traffic flow.
• Assist customers with payments and escalate as needed.
• Collaborate with the facility team on escalation-types and resolutions.
• Other duties to support customer service needs.

Skills

Communication

Customer service

Self-starter

Outgoing

Organized

Fast-paced

Judgment

MS Office

Team player

Professional demeanor

Flexibility

Spanish (benefit)

Education

High school diploma

Tools

Microsoft Office

Job description

Duration: 13+ months

Job Description:

The Connect Ambassador will support efforts to serve and educate customers at Client Connect. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facility's mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs and events, and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Client business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.

Duties and Responsibilities:

Responsibility 1 - Help create a positive customer experience through customer engagement and providing support to Client Connect staff (Approximately 65% of time spent on average over a one-year period)

• Greet customers and assess needs (20%)
• Effectively answer basic questions (20%)
• Manage human traffic flow within the space (15%)
• Assist customers with payments.
• Collaborate with the facility team on escalation-types and resolutions (15%)
• Other duties as assigned to support customer service needs (15%)

Responsibility 2 - Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours (Approximately 35% of time spent on average over a one-year period)

• Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
• Assist the team as required during extended outage situations (10%)
• Help with the development of workshops/seminars for community and customer groups (25%)
• Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
• Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
• Provide customer education around client's portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.

Skills, Knowledge and Abilities:

• Solid communication and customer service skills
• Self-starter
• Outgoing and personable
• Organized with attention to detail
• Able to work well in a fast-paced environment
• Good judgment
• Knowledge of MS Office Suite
• Works well in team environment
• Professional demeanour
• Flexible and adaptable - assignments, priorities, work hours/shift and obligations
• Spanish bilingual skills are an added advantage

Education and Experience Requirements:

• Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
• Demonstrated experience in working in fast-paced environment.
• Proficiency in working with Microsoft Office Suite

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visitwww.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.