Community Energy Outreach Manager

Consumers Energy; Jackson (AL); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation packages

Medical, Dental and Vision

401k with company match

Paid parental leave

Up to 13 paid Holidays

Paid time off

Educational Assistance Program

Job summary

Consumers Energy in Michigan is seeking a Manager Outreach to lead community-based engagement, connect customers to assistance, and guide our energy access programs. You will build partnerships with schools, nonprofits, and government agencies to reach high-burden communities and improve trust, program uptake, and outcomes.

The role requires a Bachelor’s degree in a related field with several years in a regulated industry, strong leadership, and the ability to translate complex energy topics

Qualifications

• Bachelor’s Degree in community development, public affairs, communications, education, business, public administration or a related field with 4 years of experience in a regulated industry.
• Associate's Degree in community development, public affairs, communications, education, business, public administration or a related field with 6 years of experience in a regulated industry.
• High School Diploma with 8 years of experience in a regulated industry. Be able to work independently, be flexible, and eager to deliver timely results.

Responsibilities

• Own statewide affordability and access engagement strategy for high-burden communities and major customer transitions.
• Lead K-12 education system engagement and strategic outreach with grassroots leaders, community organizations, educators, residents, and trusted local messengers.
• Develop scalable education, ambassador, and engagement programs that translate energy safety, reliability, affordability, clean energy, and career opportunities into clear, locally relevant actions.
• Manage community-based contractors and partners that connect customers to assistance, resources, and issue-resolution pathways at the point of engagement.
• Partner with Regional Teams to identify local barriers, prioritize communities, and implement strategies informed by regional data and relationships.
• Equip employee advocates, community ambassadors, and partner organizations with current content, training, toolkits, and communication resources.
• Integrate community insights and outcomes into enterprise planning, including energy and environmental justice considerations, customer strategy, storm activation standards, readiness, and handoffs.
• Establish governance, operating rhythms, performance measures, and reporting for trust, learning, reach, program participation, partner activation, and issue resolution.
• Align cross-functional partners and resources to deliver consistent programs while adapting execution to local community needs.
• Identify marketing opportunities and develop communication plans and materials that effectively reach target audiences.
• Manage and evaluate nonprofit agency performance against established metrics and targets, including external performance reporting.
• Plan and deliver presentations, meetings, and training for agencies, community organizations, customers, marketing channel partners, and other stakeholders.
• Build and maintain strong relationships with nonprofit organizations, government agencies, and other community partners.
• Support the development and execution of the company-wide Energy Assistance and Low-Income strategy.
• Develop and support a diverse, equitable, and inclusive team and program offerings.
• Perform other duties as assigned or as necessary.

Skills

Community engagement

Public outreach

Leadership

Communication

Program management

Data analytics

Education

Bachelor’s Degree in community development, public affairs, communications, education, business, public administration or a related field

Associate's Degree in community development, public affairs, communications, education, business, public administration or a related field

High School Diploma with 8 years of experience in a regulated industry

Job description

Consumers Energy in Michigan is seeking a Manager Outreach to lead community-based engagement, connect customers to assistance, and guide our energy access programs. You will build partnerships with schools, nonprofits, and government agencies to reach high-burden communities and improve trust, program uptake, and outcomes.

The role requires a Bachelor’s degree in a related field with several years in a regulated industry, strong leadership, and the ability to translate complex energy topics