Community Diversion Outreach Specialist (Hybrid)

Alliance Health; Charlotte (NC); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term Disability

Retirement Plan

Hybrid/Remote Work

Paid Time Off

Dress Flexibility

Job summary

Alliance Health in Charlotte, NC seeks a Diversion Outreach Specialist to support the Transition to Community Living program, helping members access services and community resources to improve health outcomes.

The role collaborates with MCOs and internal teams, conducts assessments, coordinates care, and travels within Mecklenburg County as needed. Hybrid work is offered, with onsite meetings and occasional field visits to engage providers and community stakeholders.

Qualifications

• Bachelor’s degree in a Human Services field with five years of relevant experience
• Or RN with three years' experience working with SMI
• Or Master’s degree with three years' relevant experience
• Preferred: Master’s degree and two years post-degree social service experience

Responsibilities

• Assist Diversion Clinician with members transitioning to the community from institutional care settings to community-based care
• Assist Diversion Clinician in essential functions related to screening RSVP submissions in a timely manner
• Utilize person centered planning, motivational interviewing and assessments to review information and develop rapport with the members supported
• Obtain necessary releases of information that will improve care management activities on behalf of the member
• Provide education and supports to members and legal guardians regarding their rights and responsibilities, available service options, providers availability, and payer requirements that may impact service connection and maintenance
• Actively collaborate with members supported and members of the planning team to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
• Ensure that assessments and plans are updated, as needed, whenever the members’ life circumstances change
• Educate members, guardians and families about provider choice, person-centered planning, using cultural competence and available local resources
• Explain the benefits and financial aspects of Supported Housing, as well as other clinically appropriate community based integrated settings
• Ensure members receive information and education about choice of services, supports, housing and community-based resources including the advantages or disadvantages

Skills

Knowledge of community resources to El

Diplomacy and discretion

Problem solving

Macro and micro planning

Detail oriented

Organizational skills

MS Office proficiency

Education

Bachelor’s degree in Human Services

RN with relevant experience

Master’s degree in Human Services

Tools

MS Office Suite

Job description

Alliance Health in Charlotte, NC seeks a Diversion Outreach Specialist to support the Transition to Community Living program, helping members access services and community resources to improve health outcomes.

The role collaborates with MCOs and internal teams, conducts assessments, coordinates care, and travels within Mecklenburg County as needed. Hybrid work is offered, with onsite meetings and occasional field visits to engage providers and community stakeholders.