Community Director

Associa; United States; Sur place; USD 105 000 - 120 000; Plein temps

Résumé du poste

Legum and Norman in Falls Church is hiring a Community Director to provide strategic leadership and operational oversight for the portfolio management division across the greater DC, Maryland, and Virginia markets.

You will lead the Portfolio Management team, manage staff performance, financial guidance, client satisfaction, regulatory compliance, and business growth, while coordinating with boards and senior leadership for success.

Qualifications

• Minimum 5 years progressive experience in community association management.
• Willingness to obtain and maintain CMCA, AMS, PCAM.
• Strong financial acumen with budgets, audits, and reserve planning.
• Excellent leadership, communication, and client relationship skills.

Responsabilités

• Lead, mentor, and manage a team of Portfolio Managers.
• Build and maintain relationships with Boards of Directors and client groups.
• Oversee budgets, financial reporting, reserve planning, and audits.
• Ensure GAAP compliance and contract/vendor management.
• Drive business development and strategic growth within the division.
• Coordinate with senior leadership on corporate initiatives and programs.
• Perform other duties as assigned.

Connaissances

Leadership

Financial acumen

Client relations

Communication

Contract negotiation

Staff development

Board relations

Regulatory compliance

Project management

Formation

Bachelor's degree in business, Real Estate, or related field

Outils

TownSq

C3

Description du poste

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

Legum and Norman is hiring a Community Director for is corporate office in Falls Church.

The Community Director provides strategic leadership, operational oversight, and client relationship management for the assigned management division at Legum & Norman. This role oversees a division of community associations across the greater DC, Maryland, and Virginia markets. The Community Director oversees the Portfolio Management team and is accountable for staff performance, financial guidance, client satisfaction, regulatory compliance, client retention, and business growth.

Key Responsibilities

• Leadership & Staff Development
  • Lead, mentor, and manage a team of Portfolio Managers.
  • Conduct performance reviews, set professional development goals, and ensure staff maintain industry credentials (CMCA, AMS, PCAM).
  • Ensure timely execution of projects and client deliverables.
  • Promote a culture of accountability, customer service, and continuous improvement.
• Client & Board Relations
  • Serve as the senior executive point of contact for assigned associations.
  • Build and maintain strong relationships with Boards of Directors, fostering trust and transparency.
  • Attend and present at Board meetings, annual meetings, and client events as required.
  • Handle escalated client concerns and ensure timely resolution of complex issues.
• Financial & Operational Oversight
  • Oversee budgets, financial reporting, reserve planning, and audits for client communities.
  • Ensure compliance with GAAP, association governing documents, and relevant statutes.
  • Guide major financial transactions including loans, reserve investments, and insurance claims.
  • Ensure operational efficiency and proper use of company systems (TownSq, C3, etc.).
• Governance & Compliance
  • Interpret and apply governing documents, statutes, and legal requirements for client associations.
  • Coordinate with association counsel on legal matters including contracts, hearings, litigation, and compliance issues.
  • Ensure adherence to risk management and insurance requirements.
• Vendor & Contract Management
  • Oversee vendor procurement, negotiation, and contract management for key services (engineering, utilities, banking, insurance, etc.).
  • Ensure timely delivery and quality performance from vendors, holding them accountable to contractual terms.
• Business Development & Strategic Growth
  • Contribute to business development through proposals, RFP responses, and presentations to prospective clients.
  • Identify opportunities for service enhancements, cost savings, and revenue growth within the division.
  • Support and promote internal services and programs that support revenue growth across the branch.
  • Collaborate with senior leadership to execute corporate initiatives and strategic plans.
• Other duties as assigned.

Annual salary: $105K-$120K, depending on experience and crednetials.

Requirements

• Bachelors degree in business, Real Estate, or related field (preferred).
• Minimum 5 years progressive experience in community association management.
• Willingness to obtain and maintain CMCA, AMS, PCAM (company paid).
• Strong financial acumen and experience with budgets, audits, and reserve planning.
• Demonstrated success in staff leadership, client relationship management, and contract/vendor negotiation.
• Exceptional communication, presentation, and conflict-resolution skills.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.