Community Director

Associa; Gilford (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Development programs

Great Place to Work

Job summary

Associa in Gilford, NH is seeking a Community Director to oversee branch operations, build strong relationships with boards, managers, and vendors, and drive strategic planning and fiscal operations.

You will train staff, develop policies, manage teams, and ensure efficient service for clients while upholding confidentiality and high standards of customer service. Bachelor’s preferred; CMCA preferred; 5–7 years in community association management.

Qualifications

• Knowledge of general accounting principles.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Professional communication skills (phone, interpersonal, written, verbal).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in duties.
• Time management and prioritization skills.
• Bachelor’s Degree Preferred.
• CMCA Designation Preferred.
• 5–7 years of Community Association or related experience including personnel management.

Responsibilities

• Provide oversight for community management operations of the branch.
• Establish positive relationships with boards, community managers and support staff, and vendors at branch level.
• Assist with strategic planning, business development, and fiscal operations at the branch level for community operations.
• Assist in the preparation of policies and procedures to deliver efficient service to clients.
• Training liaison for community managers and support roles.
• Manage people and teams.
• Other duties as assigned.

Skills

Professional communication

Time management

Detail oriented

Team player

Self-motivated

Discretion

Education

Bachelor’s Degree Preferred

CMCA Designation Preferred

Tools

Microsoft Office

Job description

Associa is currently looking for a Community Director to join our team in Gilford, NH. As a Community Director you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

The Community Director helps the company grow by:

• Provide oversight for community management operations of the branch.
• Establish positive relationships with board of directors, community managers and support staff, and other vendors at branch level.
• Assist with management of strategic planning, business development, and fiscal operations at the branch level for community focused operations.
• Assist in the preparation of policies and procedures to efficient service clients.
• Training liaison for community managers and community support roles.
• Managing people/teams.
• Other duties as assigned.

Requirements

• Knowledge of general accounting principles at a proficient level.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
• Bachelor’s Degree Preferred
• CMCA Designation Preferred
• 5 – 7 years of Community Association or directly related experience including management of personnel

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .