Community & Customer Experience Lead

NU3S; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Nu3S is seeking a Community & Customer Engagement Manager in Jamaica, Queens. The role focuses on building relationships, capturing authentic customer stories, and driving engagement across marketing channels.

You will represent Nu3S at events, coordinate with content creators, manage social media updates, and support growth initiatives while ensuring a welcoming guest experience. This entry-level to early-career position offers exposure to marketing strategy and community outreach.

Qualifications

• Outstanding interpersonal, communication, and relationship-building skills.
• Confidence approaching, engaging, and conversing with new people.
• Friendly, upbeat, professional, and customer-focused attitude.
• Familiarity with Instagram, Facebook, TikTok, Google Business Profile, and other digital platforms.

Responsibilities

• Engage with customers and capture testimonials and stories for marketing use.
• Build relationships with local businesses and community organizations; identify partnerships.
• Coordinate influencer collaborations and social media campaigns; update Google Business Profile.
• Respond to reviews and customer inquiries; gather feedback to improve service quality.
• Support membership campaigns, referrals, promotions, and loyalty initiatives.

Skills

Interpersonal skills

Communication

Relationship building

Social media familiarity

Content creation

Public engagement

Education

Marketing/Communications/Hospitality related field preferred

Marketing, Communications, Hospitality, Business, Public Relations student/graduate

Tools

Instagram

Facebook

TikTok

Google Business Profile

Smartphone photography

Job description

Nu3S is seeking a Community & Customer Engagement Manager in Jamaica, Queens. The role focuses on building relationships, capturing authentic customer stories, and driving engagement across marketing channels.

You will represent Nu3S at events, coordinate with content creators, manage social media updates, and support growth initiatives while ensuring a welcoming guest experience. This entry-level to early-career position offers exposure to marketing strategy and community outreach.