Community Coordinator II (Fairlawn Estates)

WinnCompanies; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

WinnCompanies is seeking a Community Coordinator II for Fairlawn Estates at the T, a 347-unit affordable housing community in Mattapan, MA. You will work as part of the property management team across Winn’s outcome areas, engaging residents and partners to identify needs and connect them with programs.

The role emphasizes building a network of community partners, managing referrals and interventions, and coordinating on- and off-site activities.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in Social Work, Public Policy or related field preferred.
• Experience with computer systems, particularly Microsoft Office.
• Bilingual in English and Spanish or Haitian Creole.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, tours, leasing, and follow-up on leads.
• Prepare lease documentation and move-in paperwork; maintain databases and show units to standard.
• Deliver customer service and educate residents on WinnPrograms, processes, and policies.
• Review and distribute resident service requests; assist with events or programs as needed.
• Assist on-site management with marketing documents, supplies, and reports.

Skills

Customer service

Interpersonal skills

Bilingual

Microsoft Office

Attention to detail

Time management

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Yardi

OneSite

RealPage

Job description

About the Opportunity Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.

WinnCompanies is looking for an adaptable and outgoing Community Coordinator II to join our team at Fairlawn Estates at the T, a 347-unit affordable housing community located in Mattapan, MA.

In this role, you will work as a core part of our property management team across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. You will also work with residents, partners, and the community staff to identify needs, interests, and opportunities for individuals and the community at large.

You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities.

The pay range for this role is $25.00 to $27.00 per hour dependent on experience. The preferred candidate will also adhere to the following schedule: Monday through Friday, from 8:00AM to 5:00PM, some weekend as needed.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Bilingual in English and Spanish or Haitian Creole.
• Experience with computer systems, particularly Microsoft Office.
• Ability to obtain the Winn Community Coordinator Certification.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Availability for on-call activity during off-hours for urgent needs.
• Superb attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Bachelor's degree in Social Work, Business, Public Policy or related.
• Experience with Yardi, OneSite or RealPage property management software.