Community Coordinator

Lucid Private Offices; Dallas (TX); On-site; USD 31,500 - 38,500; Full time

Benefits offered by this job

Work-life balance (no standard nights/weekends)

75% employer coverage of Medical, Dental, and Vision insurance

Flexible Spending Account (FSA)

Life Insurance

Fitness & Wellness reimbursement up to $100/mo

PTO (Paid Time Off)

VTO (Volunteer Day Off)

Maternity/ Paternity leave

10 Paid Holidays in addition to PTO

401k plan with company match

Profit-Sharing

Professional workplace community (business casual attire required)

Job summary

An established industry player in the shared workspace sector is seeking a Community Coordinator to enhance client experiences. In this dynamic role, you will be the face of the organization, providing exceptional customer service and administrative support while fostering a welcoming environment. Your responsibilities will include managing client interactions, maintaining a clean workspace, and supporting the sales team. This position offers a unique opportunity to work in a vibrant community, where teamwork and growth are prioritized. If you are a warm, approachable individual with a passion for hospitality and client relations, this is the perfect opportunity for you!

Qualifications

• Ability to connect with people and provide exceptional customer service.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Manage incoming calls and greet visitors with hospitality.
• Ensure the workspace is clean and welcoming for clients.
• Support clients with administrative tasks and community engagement.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Microsoft Office

Self-starter

Multi-tasking

Education

Administrative or Executive Assistant Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are Lucid Private Offices, a rapidly growing shared workspace provider with locations positioned throughout DFW, HST, ATL, and PHX areas that combines the best of coworking with the best of traditional offices. We provide upscale office and workplace solutions to small businesses, entrepreneurs, and companies of all sizes. Whether you are looking to begin or advance your career, Lucid Private Offices is a beautiful place to be. We believe in cultivating an environment that encourages teamwork, growth, and creating a work culture that is a real community.

As a Community Coordinator, you will work closely with our many clients from different industries while providing excellent customer service and administrative support. Our ideal team members should love meeting new people, have a cheerful and contagious personality, have effective communication skills, and present a polished and professional image. Our core values in this position are joy, hospitality, client-centered, owner mentality, prioritization, and organization; the ideal candidate would demonstrate these daily.

Responsibilities Include:

1. Accept and transfer incoming phone calls for our clients. You are the first voice their clients hear and are an extension of, not only Lucid Private Offices but of our client’s organizations.
2. Ensuring the center is a clean, welcoming, and hospitable environment while providing extraordinary customer service. You will participate in daily hospitality functions including opening and closing your center, making coffee and flavored water throughout the day, maintaining the kitchen and other common area cleanliness, re-setting meeting rooms after each use, and maintaining a fully stocked inventory of supplies.
3. Lucid Private Offices is the premier destination for meeting room options. You will manage the scheduling and daily usage of the conference and board rooms, day offices, and coworking usage at your center and other Lucid Private Office locations.
4. Greeting all visitors. You will be a gracious host to all incoming visitors by offering coffee and water, notifying clients of visitors' arrival, and directing them to a designated meeting space.
5. Process new client move-ins, activate and distribute keys, answer questions, and update any client information to our client management software. Our clients are the center of our business, and first impressions are critical.
6. Maximize every opportunity to gain new clients by touring new prospective clients, supporting your Community Manager with new guests, and assisting the Sales Team when needed.
7. Support our client's business with timely and accurate mail handling and sending and receiving packages from delivery vendors. An awareness of the priority of delivery and communication surrounding these would be important.
8. As the additional pair of hands to many of our clients, you will be trusted to manage confidential and sensitive information as well as participate in various administrative tasks such as data entry, filing, faxing, scanning, and copying.
9. Build, promote, and nurture our client community relationships and involvement.
10. Starting rate of $35,000 per year.

Required Skills:

1. Ability to connect with people; warm, approachable, and nurturing by nature, remembering and using names is necessary.
2. Self-starter who can work independently.
3. Ability to anticipate and solve problems.
4. Excellent customer service and hospitality skills.
5. Exceptional organizational and multi-tasking skills with attention to detail.
6. Positive, enthusiastic, and able to adapt to fast-changing situations.
7. Proficient in Microsoft Office including Word, Excel, and Outlook. Ability to learn other software systems.
8. Six months or more of administrative or executive assistant experience preferred.

Perks:

1. Work-life balance (no standard nights/weekends).
2. 75% employer coverage of Medical, Dental, and Vision insurance.
3. Flexible Spending Account (FSA).
4. Life Insurance.
5. Fitness & Wellness reimbursement up to $100/mo.
6. PTO (Paid Time Off).
7. VTO (Volunteer Day Off).
8. Maternity/ Paternity leave.
9. 10 Paid Holidays in addition to PTO.
10. 401k plan with company match.
11. Profit-Sharing.
12. A professional workplace community (business casual attire required).