Community Connect - Financial Success Manager
Xtensys
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Job summary
Qualifications
- Bachelor’s degree in healthcare administration, business, IT or related field is required.
- Completion of Epic’s Financial Success Manager training within 6 months of hire.
- 3–5 years of experience in client management, healthcare, finance/revenue cycle operations, or IT consulting is preferred.
Responsibilities
- Act as liaison between revenue cycle and IT to support EPIC implementations and optimization.
- Attend Epic Financial Success Manager training and maintain understanding of Epic functionalities.
- Monitor patient access and revenue cycle performance across Connect sites.
- Conduct workflow and data analysis to improve utilization of revenue cycle applications.
- Lead regular meetings with Connect site leadership to review metrics and improvement plans.
- Run monthly financial metrics reports and coordinate with stakeholders for decisions.
Skills
Education
Tools
Job description
Who We Are Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.
East Coast Alignment: Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.
Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.
Work Arrangement: Remote
Compensation Range: $80,000.00 - $110,000.00 per year
As our next Community Connect - Financial Success Manager (FSM), you will be responsible for monitoring the overall patient access and revenue cycle performance of Connect sites using Epic Patient Access tools, Epic Hospital Billing or Professional Billing. In this role, you will ensure sites are effectively leveraging Epic to optimize financial outcomes, support successful implementation, and provide ongoing partnership with site leadership to drive patient access and revenue cycle excellence. The primary objective of the FSM is to facilitate the seamless integration, utilization, and optimization of revenue cycle management and patient access processes and applications by leveraging data and analytics, identifying root cause and proposing and seeing through solutions to effectively support hospital operations and financial objectives. This includes attending Epic training, engaging actively during new site implementations, overseeing monthly financial reporting, and meeting regularly with live sites to review metrics and align on improvement priorities. As our Community Connect - Financial Success Manager (FSM), you will need comprehensive knowledge of hospital operations, patient access, billing and reimbursement to engage operational stakeholders in revenue cycle performance optimization opportunities. Promotes excellent customer service and strong communication skills to ensure the success of Customer Site. Works with other members of the Xtensys staff, clinical and operational departments and other Xtensys team members to accomplish the goals established for the project.
- Acting as a liaison between revenue cycle and IT, supporting all customers throughout the revenue cycle in the implementation, learning, use, adoption, and optimization of revenue cycle and/or managed care technology projects.
- Attend Epic Financial Success Manager training and maintain a thorough understanding of Epic patient access and revenue cycle functionalities.
- Monitor the patient access and revenue cycle performance of Connect sites on an ongoing basis.
- Supports analysis, implementation, evaluation, optimization, and maintenance of patient access and revenue cycle projects.
- Conducts workflow and data analysis and making recommendations to improve efficient and reliable use of patient access and revenue cycle applications.
- Serve as a proactive partner to Connect site leadership to ensure Epic is used effectively for patient access and revenue management.
- Run and review monthly financial performance reports and dashboards.
- Provides support for operations in the use of analytical tools to identify and address business needs.
- Meet at least twice annually with Connect sites to review key patient access and revenue cycle metrics, align on focus areas, and create action plans for improvement.
- Collaborate with Community Connect Program Director to review go-live expectations with Customer and facilitate the collection of baseline financial metrics and key performance indicators (KPIs).
- Establish the Access and Revenue Cycle Readiness program to ensure users and leadership are prepared for the transition to Epic, including signing off on claims requirements.
- Regularly review the Revenue Cycle Checklist with site leadership to ensure readiness.
- Coordinate Charge Capture Stabilization meetings to ensure all departments return to charging baselines.
- Organize and collaborate with Patient Access, Epic Hospital, and Professional Billing teams on “What to Do” sessions for end users on key workflows.
- Facilitate regular meetings with Customer to review financial metrics, address stabilization priorities, and monitor progress.
- Conduct workflow and data analysis and make recommendations to improve efficient, reliable use of the revenue cycle information systems.
- Understanding vendor technology and roadmaps to determine how to leverage them in current or future operations and educating operational leaders on capabilities.
- Providing support for managers and operations in the usage of analytical tools to identify and address business needs.
- Identifying opportunities to drive improvements to meet department goals (cost reduction, improving cash flow, reducing denials/write-offs).
- Run the Graph Package, a critical tool that combines legacy system baselines and Epic activity to minimize financial impact.
- Ensure sites return to baseline: Cumulative charging: no later than six months post-live. Payment metrics: no later than ten months post-live.
- Run the PB Community Connect Financial Metrics report monthly to track overall site performance; follow up with Connect sites as needed.
- For Hospital Billing sites, review HB Overview Dashboard or Financial Pulse data regularly.
- Collaborate with Community Connect Program Manager, Revenue Cycle Applications Manager, and VP Applications in ongoing accreditation readiness.
- Stay informed about upcoming Epic features and communicate relevant updates to Connect sites.
- Develop and oversee action plans for improvement when sites are not satisfied with their financial performance.
Supports, communicates, and incorporates Xtensys Vision and Mission through daily actions and decisions, generates enthusiasm, incorporates vision when planning.
Takes responsibility for his / her personal growth and development and continually works to expand skillset. Seeks out opportunities for knowledge-sharing with team. Establishes clear and challenging short-term and long-term personal goals and works to increase both individual and team capabilities. Demonstrates great initiative and energy in pursuit of growth goals and individual and team skillset expansion.
Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks and facilitates follow-through. Seeks out opportunities to take on additional responsibilities. Offers constructive recommendations and proposes courses of action in support of team responsibilities. Exercises good judgment in taking appropriate action, while keeping management appropriately informed.
Recognizes problems and brings the problem to the attention of others, systematically gathers information, seeks input from others. Is able to articulate the underlying issues of the problem, sorts through complex issues, and evaluates potential solutions. Is able to implement the correct solution to resolve the problem. Communicates decisions to others and evaluates the results of the decision.
Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Prioritizes and takes ownership of tasks, overcomes obstacles by researching and asking questions to peers. Accepts accountability, and ownership of meeting deadlines. Has the ability to define the problem, and then outline the resolution, and what success would look like. Maintains adherence to Xtensys’ defined processes such as incident management, change management, governance and timekeeping.
Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Persuades others to stay calm and focused on the main goals. Promotes and demonstrates open-mindedness towards change.
Brings new thoughts and ideas to the conversation, challenges the status quo, leads brainstorming sessions with other team members. Takes risks, supports change, and encourages innovation.
- Strong knowledge of Epic patient access, revenue cycle systems, and workflows.
- Strong knowledge of hospital operations and revenue cycle Background as an Epic analyst, revenue cycle manager, or operational leader, preferably with business office experience.
- Ability to build and manage relationships with Connect site leadership effectively.
- Customer service focused to optimize Customer site revenue opportunities.
- Strong analytical and reporting skills, with the ability to present financial data clearly.
- Proactive, collaborative, and highly organized, able to manage multiple sites and competing priorities.
- Excellent verbal, presentation, and written communication skills.
- Ability to work well in a team environment by accepting and offering constructive feedback and supporting team goals.
- Ability to gather, translate, and communicate business or clinical requirements into technical solutions for revenue cycle implementation.
- Ability to multi-task and complete assigned tasks independently with minimal guidance with close attention to detail, and ability to offer some guidance to other team members.
- Ability to analyze and troubleshoot problems and offer solutions.
Bachelor’s degree in healthcare administration, business, IT or related field is required.
Completion of Epic’s Financial Success Manager training within 6 months of hire
3-5 years of experience in client management, healthcare, finance /revenue cycle operations, or IT consulting is preferred.
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.
Up to 25%, including travel for go-live implementations. Client locations- Currently Syracuse, NY and Ithaca, NY
We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.
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