Epic Applications Analyst – Epic Security and Provider Management (SER)

Xtensys; Knoxville (TN); Remote; USD 85,000 - 115,000; Full time

Job summary

Xtensys is seeking an Epic Applications Analyst - Epic Security and Provider Management (SER) to provide intermediate system-level support for multi-user clinical and financial Epic apps, OS, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires intermediate knowledge of systems analysis and project management.

The role emphasizes collaboration with clinical, operational, financial, IT and other teams,

Qualifications

• Experience supporting Epic applications in a healthcare setting.
• Active Epic Security certification is required.
• Up to 25% travel for go-live implementations.
• Remote work arrangement with East Coast alignment.

Responsibilities

• Provide system-level support for Epic applications, including installation, configuration, maintenance, troubleshooting, and optimization.
• Support builds, upgrades, implementations, testing and validation to maintain functionality.
• Investigate issues, identify root causes, and implement solutions using best practices.
• Translate business, clinical, and financial requirements into technical solutions.
• Collaborate with clinical, operational, IT and other teams to resolve issues and improve workflows.
• Deliver end-user training and ongoing support to promote proficiency.
• Lead project planning, milestones, and coordinate tasks to meet timelines.
• Communicate status, risks, and changes to stakeholders; escalate as needed.
• Identify opportunities for continuous improvement in functionality and processes.
• Participate in an on-call rotation to support system stability.

Skills

Epic Applications

Systems analysis

Healthcare IT

Project management

Communication

Problem solving

Collaboration

On-call support

Education

Bachelor's degree in healthcare information technology or related field

Job description

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

How We Work

East Coast Alignment: Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

Why Join Us?

Mission-Driven Work: You are the \"bridge\" ensuring technology serves health systems and their patients when they need it most.

Autonomy & Ownership: We trust you. You'll lead projects, define success, and manage complexities with total support.

A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.

Continuous Growth: We fuel your \"restless curiosity\" with opportunities to expand your skillset and mentor others.

Job Requisition

Work Arrangement: Remote

Compensation Range: $85,000.00 - $115,000.00 per year

The Role / Your Mission

As our next Epic Applications Analyst - Epic Security and Provider Management (SER), provides intermediate system-level support of multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires intermediate knowledge of systems analysis. Comprehensive knowledge of project management concepts and methodology.

What You'll Do Day-to-Day

• Application Support: Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization.


• System Lifecycle Management: Support application builds, upgrades, implementations, testing, and validation to maintain system functionality and stability.


• Strategic Troubleshooting: Investigate and resolve application issues, identify root causes of recurring problems, and implement sustainable solutions using established standards and best practices.


• Requirements & Workflow Analysis: Gather and translate business, clinical, and/or financial requirements into effective technical solutions that align with organizational objectives.


• Cross-Functional Collaboration: Partner with clinical, operational, financial, IT, and other application teams to resolve issues, improve workflows, and support effective application use.


• End-User Training & Support: Provide technical guidance, education, and troubleshooting support to end users and collaborate with training teams to promote application proficiency.


• Project Management: Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate assigned tasks to meet project timelines.


• Communication & Escalation: Communicate project status, risks, issues, and changes to relevant stakeholders, escalating complex issues when additional support or decision-making is required.


• Continuous Improvement: Identify opportunities to improve application functionality, processes, and team effectiveness while staying informed of relevant technologies and best practices.


• On-Call Support: Participate in an on-call rotation, as required, to support system stability and timely issue resolution.

Who You Are & What You'll Bring

• Industry Expertise: Demonstrates knowledge of application support, systems analysis, and the unique workflows and requirements of a healthcare environment.


• Initiative: Takes ownership of responsibilities, follows through independently, identifies opportunities for improvement, and proactively recommends solutions that support team and organizational goals.


• Decision-Making & Judgment: Evaluates complex issues, considers broader system and business impacts, gathers input from relevant stakeholders, and implements well-informed solutions.


• Results-Focused: Establishes achievable goals and timelines, prioritizes competing responsibilities, and maintains accountability for project milestones and outcomes.


• Adaptability & Flexibility: Adjusts effectively to changing priorities, business needs, and technical challenges while remaining composed and solution-oriented.


• Creativity & Innovation: Challenges the status quo, explores alternative solutions, shares best practices, and identifies opportunities to improve application functionality and business processes.


• Project Management: Applies project management methodologies to planning, coordination, resource management, risk mitigation, and execution across projects of varying complexity.


• Communication & Collaboration: Communicates clearly and professionally with technical teams, end users, project leaders, and cross-functional stakeholders while building productive working relationships.


• Continuous Development: Takes ownership of professional growth and maintains current knowledge of Epic applications, healthcare technology, industry trends, and relevant best practices.


• Education: Bachelor’s degree in healthcare information technology or a related field preferred; equivalent relevant experience may be considered in lieu of a degree.


• Certifications: Required: Active / Current Epic Security certification is required; Preferred: Provider administration badge, preferred.


• Physical Readiness: Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force.


• Travel Requirements: Up to 25%, including travel for go-live implementations.

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we'd love to talk.