Community Concierge

AVALON BAY COMMUNITIES, Inc.; New York (NY); On-site; USD 46,400 - 65,500; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee stock purchase plan

20% employee discount

Job summary

AvalonBay Communities, Inc. is seeking a Concierge to lead the front desk experience in our New York properties. You will welcome residents, answer inquiries, and coordinate with leasing and maintenance to ensure a seamless move‑in and move‑out process.

You will deliver top‑notch customer service, manage foot traffic, and implement resident satisfaction initiatives while maintaining our service standards. This is a 3pm–11pm shift with opportunities to grow within the hospitality team.

Qualifications

• Minimum high school diploma or equivalent. Prior experience in hotel, retail, or hospitality preferred.
• Proven ability to communicate clearly and professionally with residents and team members.
• Strong organizational skills with attention to detail and follow-through.

Responsibilities

• Greet residents and visitors, answer questions, and provide information and assistance.
• Monitor front desk operations, manage tasks, and coordinate with leasing and maintenance teams.
• Support resident satisfaction programs and uphold customer service standards during shift.

Skills

Customer service

Communication

Time management

Organization

Patience

Education

High School diploma or GED

Tools

MS Office

Job description

Position Type: Full time

Weekly Scheduled Hours: 40

State: New York

City: New York

Zip Code: 10019

Total Base Pay Range: $46,400.00 - $65,500.00

Overview

AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

As a Concierge, you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top‑notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move‑in/move‑out process, and current residents to make AvalonBay feel like home.

This schedule will be 3 pm to 11 pm. The days will be determined based on business need and candidate availability. If you’re looking for something else to better fit your schedule, check out jobs.avalonbay.com for details on other open Concierge positions! This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

Key Skills

• The ability to tackle new problems and see them through until the end. You understand the importance of following through, showing residents care and attention.
• Strong communication skills. Whether it be in‑person or over the phone, you’re able to provide information, direction, and instruction – along with quality conversations! Your writing and speaking abilities are well developed and you’re able to connect well with others.
• Time management. You’re able to juggle multiple tasks and time‑sensitive requests while keeping composure and positivity.
• Patience. If things get difficult, you’re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
• Organization. Whether it’s phone messages, resident packages, or maintenance requests - you’re able to keep everything in line and moving efficiently, escalating to proper next steps.

Qualifications

• High School diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail or restaurant is preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

Benefits

• Comprehensive benefits – health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. For information, visit https://jobs.avalonbay.com/benefits.
• Growth based on achievement and promotion from within.
• Associate recognition.
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/.