Community Center Operations Manager – Growth & Travel Perks

Capital Vacations, LLC; Sapphire (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Career growth

Medical / Dental / Vision insurance

401k

Enthusiastic team environment

Travel Perks to all our Resort sites

Job summary

Capital Vacations, LLC is seeking a Recruit to manage the day-to-day operations of our Community Center and coordinate trips and events for guests. This role includes supervising staff, scheduling hours, and ensuring events run smoothly within budgetary guidelines.

The ideal candidate has strong communication and leadership skills, experience in customer service, and proficiency with Microsoft Office. Flexibility for weekends and holidays and a professional, guest-focused approach are required.

Qualifications

• High School Diploma/GED is required.
• Minimum of two years customer/guest service experience.
• Timeshare experience preferred.
• Excellent communication skills, verbal and written; able to interact with customers and the public.
• Excellent customer service skills; ability to deal with complaints and problematic situations.
• Excellent leadership skills with ability to train and direct staff.
• Knowledge of Microsoft Office; Word, Excel, PowerPoint.
• Ability to Multi-task
• Attention to detail
• Ability to work well under pressure and deal with stressful situations
• Flexible schedule, weekends and holidays
• Must have excellent communication skills.
• Dependable; arriving to work on time.
• Must be computer literate.

Responsibilities

• Provide management for day-to-day operations of Community Center, including planning trips and events.
• Provide supervision of staff, including schedules and tracking employee hours with current time keeping system
• Ensure daily tasks, events and meeting schedules are set up, carried out and dismantled
• Order supplies and merchandise to maintain the facility as budgeted
• Complete monthly inventory reports for merchandise and building supplies
• Complete daily revenue reports for the building and ensure building is running according to budget
• Serve as the contact for facility rentals, ensuring each renter completes rental forms, collect deposits, final payments and ensure documents are kept confidential and safe
• Review and document each program, track and maintain appropriate records and ensure all documents are kept on file as required by law
• Delegate building needs to maintenance for upkeep
• Investigate, resolve and document complaints or inquiries from employees and patrons concerning the operations of the facility and deal appropriately with confrontational situations according to company policies and procedures
• Set up and participate in Community Center events on site
• Comply with all company policies and procedures
• Perform all other duties as requested

Skills

Customer service

Communication

Leadership

Multi-tasking

Time management

Detail-oriented

Dependable

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Capital Vacations, LLC is seeking a Recruit to manage the day-to-day operations of our Community Center and coordinate trips and events for guests. This role includes supervising staff, scheduling hours, and ensuring events run smoothly within budgetary guidelines.

The ideal candidate has strong communication and leadership skills, experience in customer service, and proficiency with Microsoft Office. Flexibility for weekends and holidays and a professional, guest-focused approach are required.