Community Care Supervisor

Little Flower Children and Family Services of New York; Wading River (NY); On-site; Full time

Job summary

Join a leading nonprofit organization as a Community Care Supervisor, where you will provide essential support and leadership in a residential treatment center. This role involves enhancing trauma-informed care practices and ensuring safety for youth, while also mentoring staff. You will be part of a dedicated team committed to improving the lives of children and families in New York. If you're passionate about making a difference and have experience in child welfare, this position offers a fulfilling opportunity to contribute to a vital mission.

Benefits

Comprehensive benefits package

Professional development opportunities

Collaborative team environment

Qualifications

• 2-3 years of experience in residential care or child welfare settings.
• Certified or eligible for certification in TCI.

Responsibilities

• Provide mobile supervision and support to Youth Development Counselors.
• Monitor staff interactions to ensure alignment with trauma-informed principles.
• Conduct reviews of critical incidents and provide feedback.

Skills

Crisis Response

Trauma-Informed Care

Coaching

Conflict Resolution

Education

Associate’s degree or higher

Tools

Therapeutic Crisis Intervention (TCI)

Job description

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Little Flower Children and Family Services of New York provided pay range

This range is provided by Little Flower Children and Family Services of New York. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $35.00/hr

Since 1929, Little Flower Children and Family Services of New York has been committed to improving the well-being of children, youth, and families across New York City and Long Island. As a nonprofit organization, we provide a broad range of high-quality services including prevention, foster care, residential treatment care, adoption, and integrated medical and mental health services. Our Residential Treatment Center (RTC) in Wading River provides 24/7 therapeutic care to youth with complex emotional and behavioral needs in a safe, structured, and healing environment. A career at Little Flower is more than a job — it’s an opportunity to make a lasting impact on the lives of those we serve. To learn more about our mission and programs, visit www.littleflowerny.org .

The Community Care Supervisor is a shift-based leadership role responsible for providing mobile support, coaching, and real-time intervention across RTC cottages. This role enhances the trauma-informed capacity of the residential team by modeling behavior intervention strategies, coordinating crisis response, and promoting consistent implementation of Individual Crisis Support Plans (ICSPs). In alignment with Little Flower policies and OCFS regulations and best practices, the Community Care Supervisor strengthens staff-youth relationships, reinforces a culture of safety and connection, and fosters a proactive and learning-centered work environment.

Key Responsibilities

• Provide visible, mobile supervision and support to Youth Development Counselors (YDCs) and Shift Supervisors across cottages during assigned shifts.
• Respond to behavioral escalations and crises by supporting de-escalation, ensuring safety, and facilitating post-incident reflection.
• Monitor staff interactions and interventions to ensure alignment with trauma-informed principles and youth support plans.
• Conduct review of critical incidents and provide feedback to improve crisis response utilizing the Therapeutic Crisis Intervention model (TCI). Collaborate with Residential Managers and leadership to identify staff training needs and performance trends.
• Document coaching interventions, incident follow-up, and support provided; report significant concerns to the Director of Residential Operations.
• Participate in treatment team discussions, staff debriefs, and shift handovers to promote continuity of care and cross-shift alignment. Promote youth voice, respect, and participation in problem-solving and restorative processes, consistent with Little Flower’s values.
• Serve as Administrator on Duty (AOD) on a rotating basis as needed to coordinate cross-campus staffing and security needs.
• Support with hiring, disciplinary actions and termination of residential staff.
  
  

Qualifications

• Associate’s degree or higher preferred.
• Minimum of 2–3 years of experience in residential care or child welfare settings.
• Certified or eligible for certification in Therapeutic Crisis Intervention (TCI).
• Strong understanding of trauma-informed care, youth development, and crisis response.
• Demonstrated ability to provide coaching, mentorship, and team-based problem-solving. Excellent verbal communication, conflict resolution, and documentation skills.
  
  

Core Competencies

Trauma-informed coaching and supervision, crisis response and behavioral support, staff mentoring and team development, consistency and accountability modeling, documentation and shift coordination, youth-centered engagement and safety monitoring.

Why Join Little Flower?

• Make a direct impact by supporting front-line staff in real time and helping create safe, structured, and empowering environments for youth.
• Contribute to a trauma-informed system that values relationship-based care, accountability, and learning.
• Access to a comprehensive benefits package and professional development opportunities.
• Join a collaborative team dedicated to staff and youth success.
  
  

Working Conditions

• On-site, shift-based position with evening and weekend coverage required.
• Must be available to rotate shifts and support at least one weekend day per month.
• Participation in on-call or emergency response rotation may be required.
  
  

EEO Statement

Little Flower Children and Family Services of New York is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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