Community Care Medical Support Coordinator

U.S. Department of Veterans Affairs; Aspinwall (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal health insurance

Job summary

The H. John Heinz III VA Medical Center in Pittsburgh, PA is hiring an Advanced Medical Support Assistant (AMSA) in Community Care.

The AMSA schedules and manages patient appointments in the community, answers calls, confirms appointments, retrieves medical records, and helps veterans and families navigate Community Care. Key duties include coordinating scheduling, communicating with clinical staff, and ensuring accurate patient information while maintaining HIPAA compliance.

Qualifications

• United States citizenship as required for VA appointments.
• High school diploma or GED or state proficiency certificate.
• Proficient English speaking and writing per VA standards.
• One year of experience at GS-5 level equivalent qualification.

Responsibilities

• Provide administrative and clinical support in an interdisciplinary setting.
• Schedule, cancel, and reschedule patient appointments across clinics.
• Answer phones, greet patients, relay messages, and coordinate care.
• Verify demographics/insurance and manage referrals to community care.

Skills

Communication skills

Team collaboration

Prioritization

Customer service

Education

High school diploma / GED

Tools

EMR systems

Job description

The H. John Heinz III VA Medical Center in Pittsburgh, PA is hiring an Advanced Medical Support Assistant (AMSA) in Community Care.

The AMSA schedules and manages patient appointments in the community, answers calls, confirms appointments, retrieves medical records, and helps veterans and families navigate Community Care. Key duties include coordinating scheduling, communicating with clinical staff, and ensuring accurate patient information while maintaining HIPAA compliance.