Advanced Medical Support Assistant, Community Care

US-Department-of-Veterans-Affair; Aspinwall (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

The H. John Heinz III VA Medical Center in Pittsburgh, PA, is recruiting for an Advanced Medical Support Assistant (AMSA) within Community Care.

The AMSA schedules and manages patient appointments, answers direct calls and queue calls, confirms appointments, and retrieves medical records to support veterans and their families. The incumbent assists veterans, family members, and community representatives in navigating Community Care processes and adheres to VA policies.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate effectively with patients and staff.
• Strong organizational and prioritization skills.
• General understanding of healthcare administration.

Responsibilities

• Schedule and manage patient appointments in Community Care.
• Answer direct calls and queue calls from callers.
• Confirm appointments and retrieve medical records as needed.
• Assist veterans, family members, and community representatives in navigating Community Care.

Skills

Team collaboration

Communication skills

Prioritize/organize

Customer service

Education

High school diploma or GED

Job description

The H. John Heinz III VA Medical Center in Pittsburgh, PA, is recruiting for an Advanced Medical Support Assistant (AMSA) within Community Care.

The AMSA schedules and manages patient appointments, answers direct calls and queue calls, confirms appointments, and retrieves medical records to support veterans and their families. The incumbent assists veterans, family members, and community representatives in navigating Community Care processes and adheres to VA policies.