Community Branch Manager - Lead Growth & Customer Experience

First Interstate Bank; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

First Interstate Bank is seeking a Community Branch Manager in Coeur D'Alene, ID, to lead branch teams and drive client relationships. The role emphasizes exceptional customer service, operational efficiency, and regulatory compliance across a multi-branch environment.

Responsibilities include managing deposits and lending activities, coaching staff, and leveraging CRM tools to grow revenue while maintaining risk controls. This is a full-time position with community-focused responsibilities.

Qualifications

• Requires 4–6 years in banking with supervisory/management experience.
• Lending origination experience preferred (consumer & small business).
• Strong knowledge of regulatory compliance and operational controls.

Responsibilities

• Manage one or more branches within a market to ensure performance and compliance.
• Coach and develop branch employees; monitor performance and provide feedback.
• Drive growth by building client relationships and cross-selling across banking lines.
• Ensure security, risk management, and adherence to bank policies.

Skills

P&L management

Digital banking & CRM

Problem solving & risk

Customer needs analysis

Leadership & coaching

Education

High School Diploma or GED

Associate's Degree preferred

Tools

CRM software

Banking software

Job description

First Interstate Bank is seeking a Community Branch Manager in Coeur D'Alene, ID, to lead branch teams and drive client relationships. The role emphasizes exceptional customer service, operational efficiency, and regulatory compliance across a multi-branch environment.

Responsibilities include managing deposits and lending activities, coaching staff, and leveraging CRM tools to grow revenue while maintaining risk controls. This is a full-time position with community-focused responsibilities.