Community Banking Advocate & Member Growth Specialist

Orion Financial; Southaven (MS); On-site; USD 32,000 - 60,000; Full time

Job summary

Orion Financial in Southaven seeks a personable Member Service/Community Engagement role to assist members with financial needs and deliver an exceptional experience. You will promote Credit Union products, build relationships with members, local businesses, schools, and community organizations, and support branch growth.

The ideal candidate has strong communication skills, is passionate about serving the Southaven community, and is comfortable working in a fast-paced environment with sales and

Qualifications

• High school diploma or equivalent required; some college preferred.
• Three years of experience in a financial institution, lending, sales, or member service environment.
• Knowledge of the Southaven market and an established presence or involvement in the local community is strongly preferred.

Responsibilities

• Greet and welcome members to the Credit Union in a courteous, professional, and timely manner, providing prompt, accurate service and exceptional member experiences.
• Interview potential loan and new member applicants to collect and enter loan information while identifying additional financial needs.
• Assist with ongoing marketing campaigns, sales promotions, and local community outreach efforts that increase awareness of Orion Financial and support branch growth.
• Build relationships with members, local businesses, schools, and community organizations to promote the Credit Union and establish a strong presence within the Southaven community.
• Seek additional opportunities to meet each member's financial needs during every interaction.
• Recommend and promote additional Credit Union products and services during account openings and loan applications.
• Assist management with tracking teller referrals and supporting branch sales initiatives.
• Promote and explain other Credit Union services such as IRAs, certificates of deposit, credit cards, ancillary products, and safe deposit boxes.
• Cross-train in the Assistant Branch Manager role.
• Assist in the teller area as needed by processing member transactions, including deposits, withdrawals, transfers, money orders, cashier's checks, and loan payments.
• Represent Orion Financial at community events, networking opportunities, and local partnerships to strengthen relationships and support branch growth.
• Perform all other duties as assigned.

Skills

Communication

Relationship-building

Community development

Organizational skills

Computer proficiency

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Orion Financial in Southaven seeks a personable Member Service/Community Engagement role to assist members with financial needs and deliver an exceptional experience. You will promote Credit Union products, build relationships with members, local businesses, schools, and community organizations, and support branch growth.

The ideal candidate has strong communication skills, is passionate about serving the Southaven community, and is comfortable working in a fast-paced environment with sales and