Community Banker: Grow Relationships & Financial Solutions

First Interstate Properties, Ltd.; Madison (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous PTO and holidays

Child Care Assistance Program

Exercise reimbursement program

Job summary

First Interstate Bank in Madison, SD is seeking a Community Banker to deliver personalized client service and build lasting relationships with clients and prospects. You will open and maintain accounts, discuss needs, and offer appropriate financial solutions.

The role includes handling loan conversations, processing loan requests, and identifying referrals to other banking lines. Compliance and ongoing education are expected.

Qualifications

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one-on-one and small-group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common-sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to work demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to emulate.
• Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans.

Responsibilities

• Delivers personalized client service in person and over the phone to address questions and offer solutions.
• Opens and maintains consumer and business accounts, Individual Retirement Accounts, Certificates of Deposit, and credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business and documents referrals and client activity in CRM.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, including cash handling.
• Stays current on regulatory changes and demonstrates compliance with all applicable policies.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Confidentiality

Basic computer skills

CRM familiarity

Financial product knowledge

10-key skills

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

First Interstate Bank in Madison, SD is seeking a Community Banker to deliver personalized client service and build lasting relationships with clients and prospects. You will open and maintain accounts, discuss needs, and offer appropriate financial solutions.

The role includes handling loan conversations, processing loan requests, and identifying referrals to other banking lines. Compliance and ongoing education are expected.