Community Association Manager: Build Relationships & Lead HOAs

Paycom - ATS; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Health spending account

Life insurance

Paid vacation and holidays

401(k) plan

Job summary

William Douglas Management in Charlotte, NC is seeking a motivated Community Manager to serve as the primary liaison for Boards of Directors across multiple communities. You will manage assigned communities independently, stay organized, follow through on commitments, and ensure clients feel informed and supported by their management team.

You will build relationships with Board members, homeowners, vendors, and contractors, oversee financial statements and budgets, and lead Board meetings and

Qualifications

• Customer-facing experience in hospitality, retail, or call centers.
• 1–3 years HOA or community association management preferred.
• Proactive, adaptable and independent problem-solving in a fast-paced environment.
• Excellent time management and organizational skills.
• Ability to read and understand financial statements and assist with budgets.

Responsibilities

• Build and maintain strong, professional relationships with Board members, homeowners, vendors, and contractors.
• Serve as the primary point of contact for a portfolio of homeowner associations.
• Conduct regular inspections of common areas and amenities; identify maintenance, compliance, and operational needs.
• Assist Boards with rule enforcement and communication with homeowners.
• Coordinate community vendors and contractors, including follow-up on service needs and projects.
• Help Boards review financial statements, prepare budgets, and monitor community finances.
• Organize, prepare for, and lead Board meetings, annual meetings, elections, and other community events.
• Prepare meeting materials, reports, correspondence, and other administrative documentation.
• Attend occasional evening meetings, both in person and virtually.
• Balance multiple priorities while providing responsive, high-quality customer service.

Skills

Customer service

Time management

Communication

Organization

Budgeting

Microsoft Office

Excel

Vendor coordination

Driver's license

Tools

Outlook

Word

Excel

Job description

William Douglas Management in Charlotte, NC is seeking a motivated Community Manager to serve as the primary liaison for Boards of Directors across multiple communities. You will manage assigned communities independently, stay organized, follow through on commitments, and ensure clients feel informed and supported by their management team.

You will build relationships with Board members, homeowners, vendors, and contractors, oversee financial statements and budgets, and lead Board meetings and