Community Association CSR & Work-Order Liaison

Association Management Concepts; Sacramento (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Association Management Concepts is seeking a Customer Service Representative to be the main contact for Homeowners, Members and Residents within AMC’s portfolio in Sacramento. This in-person role handles calls and emails professionally and coordinates with Community Association Managers to support maintenance and repairs.

The position requires excellent communication, strong organizational skills, and a proven customer service background.

Qualifications

• Excellent verbal and written communication.
• Strong organization and multitasking abilities.
• Past experience delivering exceptional customer service.
• Professional telephone presence and handling difficult clients.

Responsibilities

• Handling telephone calls and emails and resolving them in a professional and courteous manner.
• Work closely with Community Association Managers to provide customer service support.
• Issuing, tracking and following-up on work orders for community maintenance and repairs.
• Distributing violations of community CC&Rs and related correspondence.
• Managing community key/gate remote distributions.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Association Management Concepts is seeking a Customer Service Representative to be the main contact for Homeowners, Members and Residents within AMC’s portfolio in Sacramento. This in-person role handles calls and emails professionally and coordinates with Community Association Managers to support maintenance and repairs.

The position requires excellent communication, strong organizational skills, and a proven customer service background.